Customer Service RepAppleOne

AppleOne, a division of the Act-1 Group, is proud to present:

Job Summary

We are seeking a Customer Service Rep for a temp-to-hire opportunity in Simi Valley, CA within the automotive and parts manufacturing industry. This role is ideal for someone who enjoys helping customers, staying organized, solving problems, and working in a fast-paced call center and office support environment.

The Customer Service Rep will support daily customer communication by answering phones, processing orders, responding to emails, resolving customer concerns, and assisting with sample requests. This is a strong opportunity for a detail-oriented candidate with excellent communication skills who is looking to build long-term stability with a supportive team. Training is available for the right individual, and the role offers room to grow in a professional customer care environment with positive teamwork and dependable leadership.

Key Responsibilities

- Answer incoming customer calls in a professional, helpful, and timely manner.
- Process customer orders accurately and follow up on order-related questions or issues.
- Respond to customer emails using clear, professional written communication.
- Resolve customer concerns by gathering information, identifying solutions, and escalating issues when needed.
- Process sample requests and maintain accurate records in a Windows-based environment.
- Multitask between phone calls, emails, order entry, and customer support duties throughout the day.

Compensation and Benefits

- Pay: $20.00 to $21.00 per hour.
- Job Type: Temp-to-Hire.
- Location: Simi Valley, CA.
- Vacation, holiday, and PTO available.
- Benefits are available after ninety days of employment.