Field Service Technician (Field Service Tech)Hiab USA

We're looking for someone with 4-6 years of experience as a Field Service Technician who thrives in a hands-on, fast-paced environment. In this role, you'll be responsible for maintaining, troubleshooting, and repairing equipment at various customer sites, ensuring everything runs smoothly and efficiently. You'll work directly with customers to address their needs and provide top-notch service. If you're mechanically inclined, dependable, and enjoy variety in your day-to-day work, this could be a great fit!

• Inspect, perform service, troubleshoot (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on the following equipment: Forklifts, Knuckle Boom Cranes, Loaders, Liftgates, Hooklifts, Skiploaders & Hoists in line with Manager’s instructions

• Follow applicable safety rules, agreed working practices and environmental requirements

• Staying up to date with technical developments as shown in internal service bulletins and completing technical courses when instructed by District Service Manager

• Respond to customer’s queries and concerns to maximize customer satisfaction & follow Hiab Customer Satisfaction Guidelines

• Keep adequate records, maintain documentation & submit daily reports in the format specified by the District Service Manager

• Recognize sales opportunities and communicate to District Service Manager

• Coach/tutor junior colleagues and trainees as necessary

• Conduct self at all times in a way that promotes a positive image of the Hiab brand and follow rules of the Quality System

• Ability to obtain and maintain a 1-year DOT Medical Card is required for this position

• Valid Driver’s License is required

  • No more than one moving violation in the last year, or two violations within a two year time frame. All violations will be reviewed

• High School diploma or equivalent is required

• 5+ years of mechanical, hydraulic and electrical operations

• Appropriate diagnostic and troubleshooting skills

• Own tools required

• Know, understand and comply with Hiab USA, Inc. Operating and Technical Procedures and Workplace Instructions

• This position requires 100% travel

Hiab USA is the world's leading provider of on-road load handling equipment, intelligent services, and smart, connected solutions. With strong, world-class brands, Hiab USA delivers equipment built for more capacity, flexibility, and productivity across industries including waste and recycling in North America. The company is committed to innovation, including revolutionizing crane operator training to meet the evolving needs of the industry. Joining Hiab USA means being part of a globally recognized organization that continues to strengthen its market position and push the boundaries of load handling technology.