Communications Operator, Part-Time, Second & Third ShiftGuidehouse

What You Will Do:

The Communications Operator is responsible for managing all inbound and outbound calls received by the main switchboard/Private Branch Exchange.

• Handles basic questions about the business, including hours of operation, directions, and contacts.
• Coordinates emergency codes and disaster control procedures.
• Monitors and updates patient status changes within electronic medical record.
• Assists with the registrations of patients as needed.
• Must be able to use overhead paging system to communicate information and locate hospital personnel.
• Monitors the temperature, humidity, and pressure of various hospital equipment.
• Serves as a mentor to new associates and assists in new employee orientation.
• Critical thinking, sound judgment, and strong problem-solving skills.
• Ability to function independently and manage own time and work tasks.
• Team oriented, open-minded, flexible, and willing to learn.
• Performs other duties as assigned.
• Excellent communication and outstanding customer service and listening skills

**This position will alternate shifts between 2:00 PM10:30 PM and/or 10:00 PM6:30 AM. Employees are required to work alternating weekends and holidays as part of the regular schedule.

The assigned schedule will be established in advance and will include the applicable shifts, alternating weekend rotation, and holiday coverage requirements.

What You Will Need:

• High School graduate or equivalent (GED)
• 1 year of experience in Customer Service, Call Center, and/or Healthcare

What Would Be Nice To Have:

• Bilingual in Spanish

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