Customer Service RepresentativeRobert Half

Description

We are looking for a Customer Service Representative to support patient access operations in Lewes, Delaware. This contract opportunity with permanent potential is ideal for someone who enjoys helping patients, managing important registration details, and delivering attentive service in a fast-paced healthcare setting. The person in this role will handle patient account preparation, verify key information, and communicate clearly with patients and provider offices to help ensure a smooth care experience.

Responsibilities:

Prepare patient accounts in advance of scheduled visits by gathering and updating demographic, coverage, and related registration details.

Respond to inbound and outbound calls to obtain missing information, explain next steps, and provide clear guidance to patients before appointments.

Review physician orders for completeness, process documentation accurately, and support medical necessity and compliance-related checks.

Create and maintain accurate patient records, including assigning medical record numbers and confirming account data is entered correctly.

Collect insurance information, verify financial responsibility, and discuss point-of-service payments, prior balances, and available payment arrangements.

Provide patients with instructions related to their upcoming services so they understand registration and visit requirements.

Use designated electronic medical record platforms and supporting tools to document activity, access account information, and complete workflows efficiently.

Deliver courteous, service-focused support that contributes to a positive patient experience and strong customer satisfaction results.

Requirements At least 1 year of experience in customer service, patient access, or a related healthcare support role.

Working knowledge of EMR systems such as Epic EMR, Epic software, Allscripts, or similar healthcare applications.

Experience handling inbound calls while maintaining professionalism, empathy, and accuracy.

Familiarity with insurance verification, benefit review, authorizations, billing support, or related revenue cycle functions.

Ability to collect and document sensitive patient and financial information with a high level of accuracy.

Strong communication and interpersonal skills with the ability to explain information clearly to patients and internal teams.

Comfortable managing multiple tasks in a fast-paced environment while meeting service and quality expectations. TalentMatch

Robert Half is the worlds first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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