Supervisor Clinical TransportHealth First
Job Summary
POSITION SUMMARY
The Supervisor of Clinical Transport provides oversight and supervises the safe and efficient movement of patients and equipment to reduce wait times and improve customer experience. The Supervisor of Clinical Transport Services models professionalism at all times and supports the implementation of Hospital Division and Health First policies and throughput objectives. The Supervisor of Clinical Transport collaborates closely with nursing, ancillary, procedural, environmental services, and leadership teams to proactively identify barriers, escalate concerns, and support efficient patient movement across multiple care areas and facilities as needed.
PRIMARY ACCOUNTABILITIES
1. Promotes positive working relationships with nursing, environmental services and other teams essential to the success of the clinical transport team.
2. Ensures timely communication of Integrated Delivery Network (IDN) and hospital operational updates, department metrics and daily huddle announcements.
3. Utilizes the transport tracking system to appropriately flex staffing schedules to meet productivity standards.
4. Tracks and trends audits on transporters to ensure negative trends are being addressed in a timely fashion.
5. Allocates personnel and equipment resources across all hospitals; Reports and follows up on all Safety Zone Portal incidents in a timely manner
6. Maintains confidential information, personnel files and all supporting documents.
7. Verifies and maintains compliance with budget expectations including ordering and inventory of supplies, personnel productivity and capital requests; processes requests with justification for additional needs outside of established budgets.
8. Supports hospital throughput by prioritizing transport requests based on patient care needs, discharge readiness, procedural schedules, bed placement priorities, and operational urgency.
9. Ensures transport Associates follow established telemetry handoff processes when moving monitored patients, including confirming communication with nursing and telemetry monitoring teams, verifying appropriate equipment readiness, and escalating any concerns before, during, or after transport.
LEADERSHIP ACCOUNTABILITIES
1. Define and communicate a clear, compelling vision for the team that effectively ties into the mission and vision of Health First, and inspirationally lead the team to achieve that vision.
2. Provide leadership, motivation, coaching, feedback and support to foster and strengthen growth and development of an effective, high performing team.
3. Lead change through effective communication, explaining the connection and value to the organization, creating stronger buy-in and urgency, while understanding impact to the team to obtain commitment.
4. Demonstrate openness to hearing diverse ideas and thoughts; create a sense of inclusivity; and encourage collaboration across teams to help break down silos to meet the teams and organizations goals.
5. Recruit, select, grow, and retain highly engaged, high performing diverse and inclusive associates.
6. Contribute to and support the strategic direction, and demonstrate financial acumen, for areas of responsibility and organization.
Work Experience
MINIMUM QUALIFICATIONS
Education: High School diploma or equivalent.
Work Experience: Two (2) years experience leading others.
Licensure: None
Certification: American Heart Association Basic Life Support (AHA BLS) Healthcare Provider Completion Card Prior to start date and maintained.
Skills/Knowledge/Abilities:
o Demonstrated experience with spreadsheet and word processing applications.
o Proficient in transport tracking technology, with demonstrated understanding of productivity metrics to flex staff to meet volumes.
o Ability to engage and supervise independently working Associate.
o Ability to lead effectively in a stressful, fast paced environment.
o Flexibility to adapt to changing priorities with calm and effective response.
o Ability to clearly direct and instruct others and effectively share feedback.
o Organizational and assessment skills to effectively prioritize, coordinate, and schedule variable transport requests.
PREFERRED QUALIFICATIONS
Education: Associates degree.
PHYSICAL REQUIREMENTS
Physically agile; may require walking, standing, running, bending, stooping, kneeling, climbing, or crouching frequently.
May occasionally include lifting or moving objects up to 50 pounds, with or without assistance.
May require moving in different positions to accomplish tasks in various environments including tight and confined spaces, including reaching out and above shoulders, or overhead.
May lift, turn, pull, push, or ambulate people and/or equipment with or without assistance up to 90% of the assigned shift.
May be exposed to inside and outside environments with varied temperatures, air quality, lighting, and/or low to loud noise.
May require working with biohazards such as blood/body fluids and airborne particles following OSHA and CDC guidelines.
Communicating with others to exchange information.
Visual acuity and hand-eye coordination to perform tasks.
Workspace may vary from open to confined.
May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.
Benefits
ABOUT HEALTH FIRST
At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.
Schedule : Full-Time
Shift Times : 8:00am - 4:30pm