Assistant Sales & Marketing Operations ManagerHilton

Ensure a smooth flow of operations at the Front Desk, Kitchen and Marketing Reservations Departments by providing guidance on procedures, updates on qualification guidelines, exhibiting a professional, friendly and courteous demeanor in all dealings with guests, management and other staff members at the Preview Center.

• Lead Front Desk, assist with Kitchen and Marketing Reservations Team Members, conducting all coaching and performance related situations, including annual performance reviews.
• Work with management to identify research and solve problems relating to guest, transportation, staff schedules, gifting and tour modifications.
• Verify all computer input and reporting at the end of shift.
• Ensures reports are processed timely and accurately, including NQ's, gifting charge backs and logs.
• Assists with processing all month end clean up sales reports to drive accurate business performance.
• Assist with tour allotments for Direct Marketing, HPC and In House to ensure departments are meeting budgeted tour targets, collaborating with Call Center.
• Interview guests to administer a Marketing survey to determine if the Guest is a qualified tour and assist with guest issues as needed.
• Oversee the Front Desk, Kitchen and Marketing Reservations to ensure all approved policies are followed.
• Train new hires as needed and ensure team is trained on all tasks within their Job Description.
• Maintain adequate Front Desk, Kitchen and Marketing Reservations and telephone coverage at all times.
• Track attendance of the Front Desk, Kitchen and Marketing Reservations Team Members for S&M Operations Manager.
• Request access to computer operating programs needed for all new hires.
• Responsible for morning manifest checklist prior to tour arrival.
• Manager checklist completed daily.
• Supervise guest check-ins and counselor assignment to ensure accuracy, following all line rules.
• Keep the Front Desk organized. Ensure reception area is kept clean and uncultured.
• Delegate daily duties to staff to cover your absences.
• Assist Manager by covering shifts due to absences.
• Update and maintain VC scheduled days off in system and VC sign in sheet.
• Compile and post schedule, weekly.
• Check timesheets, communicate any errors to Payroll.
• Abide by the H.I.L.T.O.N values at all times.

EOE/AA/Disabled/Veterans