Collections SpecialistRobert Half

Description We are looking for a motivated Collections Specialist to join a growing organization in Florida. This contract opportunity is ideal for someone who communicates clearly, works with urgency, and is eager to build experience in a customer-facing financial role. You will support account resolution efforts through outbound outreach, billing review, and dispute follow-up while receiving training to succeed in the position.

Responsibilities:

Place a high volume of outbound calls each day to connect with customers regarding past-due balances and payment activity.

Review account details carefully to confirm charges are accurate and identify any billing concerns that may affect collection efforts.

Investigate customer disputes by gathering relevant information, clarifying issues, and helping move accounts toward resolution.

Maintain clear and respectful communication with clients while encouraging timely payment and positive account outcomes.

Document conversations, payment updates, and account actions thoroughly to keep records current and accurate.

Work closely with internal teams to resolve billing questions and support efficient follow-up on outstanding accounts.

Prioritize tasks with a strong sense of urgency to manage assigned accounts and meet daily activity expectations.

Learn collection practices, account procedures, and customer service standards through provided training and coaching. Requirements Strong verbal communication skills with the ability to speak confidently and professionally with customers.

Ability to handle a fast-paced workload and complete consistent outbound calling activity each day.

Comfortable reviewing account information, identifying discrepancies, and supporting dispute resolution.

Detail-oriented approach with the ability to maintain accurate notes and follow established processes.

Dependable work ethic and a willingness to learn in a structured, team-oriented environment.

Previous collections experience is helpful but not required; entry-level candidates are encouraged to apply.

Availability to work onsite in Palm Beach Gardens, Florida.

Robert Half is the worlds first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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