Virtual Reservation Sales Specialist: Hazleton Former Team MembersHilton

Hilton Worldwide is pleased to offer an upcoming training class for former Team Members from our previous HRCC office in Hazleton, PA. As a Reservation Sales Specialist you will use your strong technical skills, excellent communication skills, persuasive sales ability and world class customer service to consult with customers and book customized hotel reservations via phone... all while working from the comfort of your own home!

In this work at home position you will need to be available to work 20 to 29 hours per week. Your hours will include weekend hours and some holidays.

Job Requirements:

• Must be a former Hilton Worldwide Team Member from HRCC's Hazleton, PA office
• Minimum 6 months experience working in a performance driven role with specific metrics/goals
• Minimum 6 months experience in a role requiring you to work well with people, negotiate, overcome objections, and/or upsell/cross-sell
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time, and troubleshoot basic computer issues
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
• Minimum 1 year steady job experience in a customer oriented and/or sales role
• High school diploma or equivalent

Preferred Qualifications:

• Minimum 6 months of work at home experience
• Recognized CTE Winner by Hilton Reservations and Customer Care
• Past virtual training experience, which required you to complete self-paced modules
• Minimum 6 months experience in the hospitality industry
• Associate's or Bachelor's Degree

Technical Job Requirements:

Hilton Worldwide is pleased to provide some of the technical hardware equipment for you to perform in your role including desktop terminal/hard drive, keyboard & mouse, headset compatible with hard drive, flash drive, and Ethernet cable.

Final Candidates must provide the following:

• Monitor
• Landline phone with dial pad
• Headset compatible with phone
• Speakers
• Webcam
• Surge protector
• Dedicated landline (cellular phones, or VoIP phones are not permitted)
• High speed wired internet connection (wireless is not permitted)
• Home office free from background noise and distractions

You must be able to confirm that you have current accounts for both landline and wired internet before being considered for a final job offer.

Compensation:

Base pay for this position is $9.00 per hour. Once mandatory training is completed, Specialists are eligible to participate in Hilton's iEarn incentive program. Base Pay + Performance Incentives for top performers have the potential average of $11.00 to $14.00 per hour.

Schedule Requirements:

In this work at home position you will need to be available to work 20 to 29 hours per week. Your hours will include weekend hours and some holidays.

• Afternoon schedule, 12:00PM-6:00PM Central
• Start date Monday, January 18, 2016
• Orientation on Tuesday, January 19, 2015 at Noon Central
• Virtual Training begins on Tuesday, January 26, 2016 at Noon Central

Training:

Part-time training is held in a virtual learning environment, all completed from your home office. The training period is 6 weeks. Most participants spend 25 hours per week in the learning experience. While in training, you will be expected to attend 100% of scheduled Virtual Instructor Led Training (VILT) and maintain pace with your module completion. For the on-the-job portion of training, you will work a fixed 5.5 hour schedule per day. Upon conclusion of the training period you will begin building your work schedule. Daily coaching may continue for a period of time to further build your proficiency in critical competencies necessary for ongoing success.

Application Process:

After submitting your application, you will be invited to take a digital interview through HireVue. Please check your email, including Spam folders, for your invitation from HireVue with a link to complete your video interview. After submitting your video interview, and if your qualifications meet our requirements, a recruiter will contact you regarding next steps in the process.

Part Time Benefits:

• Base Salary + iEarn Incentive Program
• 401(k) - after 90 days of employment
• PTO - Paid Time Off (accrual based on hours worked)
• TMTP - Team Member and Family Travel Program (discounts on travel for you and your family) - Eligible to participate after completion of training

About Hilton:

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

EOE/AA/Disabled/Veteran

EOE/AA/Disabled/Veterans