Concierge (F/T) - Hilton West Palm BeachHilton

**Thank you for your interest in the Hilton West Palm Beach! Join us at the Palm Beach Convention Center (650 Okeechobee Blvd. West Palm Beach, Florida 33401) on Wednesday December 16^th from 10:00am - 5:00pm for our hiring event.** Please note this position has a tentative start date of January 4, 2016.

A Concierge with Hilton Hotels and Resorts is responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotels continuing effort to deliver outstanding guest service and financial profitability.

What will it be like to work for this Hilton Worldwide Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

Hilton Hotels & Resorts is one of Hilton Worldwides ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you understand the importance of upholding a brands reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.

What will I be doing?

As a Concierge, you would be responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be performing the following tasks to the highest standards:

• Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care

• Process and deliver messages for guests

• Retrieve mail, small packages and facsimiles for guests as requested

• Arrange and confirm recreational, business and dining activities both inside and outside the hotel for guests

• Respond to special requests for services including, but not limited to, dentists, doctors, child care, florists, etc.

• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

• Register VIP guests, as needed

• Promote Hilton marketing programs and distribute printed materials, as needed

EOE/AA/Disabled/Veterans