Payment Support Representative-Dispute TeamFiserv

About the Role

As a Payment Support Representative- you will play a key role in supporting timely, accurate, and compliant responses to written and verbal consumer disputes, inquiries, and complaints related to active collection accounts. In this role, you will conduct research, perform investigations, and partner with teams across TRS Recovery Services and Tele Check to resolve cases in accordance with established procedures, the Fair Debt Collection Practices Act (FDCPA), and the Fair Credit Reporting Act (FCRA).

What You Will Do

Research and evaluate cases involving disputes, fraud, chargebacks, and consumer complaints

Review documentation from multiple intake channels and route cases to the appropriate teams

Conduct investigations and develop resolutions in accordance with established guidelines and

regulatory requirements and deadlines.

Prepare clear written correspondence to consumers regarding dispute or inquiry outcomes

Collaborate with internal teams and relationship managers on case-related matters

Interpret consumer documentation and supporting materials to support accurate case decisions

Manage a caseload to ensure work is completed accurately, in priority order, and within required

timeframes

Make sound decisions within established policies for assigned cases and transaction types

Handle confidential and sensitive information with care and professionalism

What You Will Need

Excellent reading comprehension and attention to detail

Proficiency in Microsoft Office, including Word, Excel, and document merging

Proficiency in the use of AI. Co-pilot, internal AI systems.

Ability to navigate multiple systems efficiently

Experience using CRM or case management platforms

High school diploma or GED

Knowledge of banking, collections, dispute resolution, or applicable association rules and regulations

Strong case management and productivity skills

Strong written communication skills with the ability to understand and apply regulatory requirements

Strong typing and data entry skills

Basic arithmetic skills

Strong analytical, research, and problem-solving skills

What would be Nice to Have:

Prior experience handling FDCPA- and FCRA-regulated disputes

Experience in collections, recovery services, financial services, or a related environment

Familiarity with case management or workflow systems

Ability to manage high-volume workloads while maintaining accuracy, timeliness, and compliance

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H[1]2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

Fuel Your Life program to support physical, financial, social, and emotional well-being

Paid holidays and generous time away policies

No-cost mental health support through Employee Assistance Programs

Living Proof program to recognize your peers extra effort with points used for rewards

Eight Employee Resource Groups to foster a collaborative culture

Unparalleled professional growth with training, development, and internal mobility opportunities

Retirement planning and discounted shares with the Employee Stock Purchase Plan

Medical, dental, vision, life, and disability insurance options available day one

Tuition assistance and reimbursement program

Paid parental, caregiver, and military leave