MANAGER RETURNS AND REPAIR SYSTEMSThe Home Depot
Job Summary
Position Purpose:
Key Responsibilities:
Direct Manager/Direct Reports:
Travel Requirements:
Physical Requirements:
Working Conditions:
Minimum Qualifications:
Preferred Qualifications:
Minimum Education:
Preferred Education:
Minimum Years of Work Experience:
Preferred Years of Work Experience:
Minimum Leadership Experience:
Preferred Leadership Experience:
Certifications:
Competencies:
Provide maintenance to troubleshoot and resolve any issues associated with IT hardware, Warehouse Management Systems Applications Software and other IT Systems within the RLC. IT hardware includes RF Scan Guns, PCs, laptops, printer, etc. This position reports to the Regional Manager of Operations This position may have direct reports This position requires the ability to sit stand and frequently move about the warehouse.
Key Responsibilities:
- 25% Hardware:
- Ability to troubleshoot and resolve various types of hardware used in the operation
- Ability to troubleshoot or project manage the HD Help Desk or third party providers
- Ability to take charge of or repair/upgrade various types of hardware
- 25% WMS:
- Maintain locations - system matches physical locations, create/block/remove locations
- Administer RLOG - add/remove users, user permissions, etc.
- Troubleshoot RLOG issues - Container not physically in location, warehouse full, etc.
- Knowledge of DBMS - RLOG errors refer to a lot of common errors seen in DBMS
- 25% Software:
- Knowledge of different software used by the operation
- Ability to use database tools such as SQL Server Mgmt Studio, Teradata, or TOAD
- Ability to generate and analyze ad hoc reports
- 25% Communication:
- Ability to communicate problems effectively
- Can speak to all audiences - IT and end users
Direct Manager/Direct Reports:
- This position reports to a Systems Manager.
- This position has 1-2 direct reports.
Travel Requirements:
- Typically requires overnight travel less than 10% of the time.
Physical Requirements:
- Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).
Working Conditions:
- Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- Mechanical Aptitude
- Strong sense of urgency and ownership
- Mechanical aptitude
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 5
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- Skill in data analysis techniques in resolving missing/incomplete information inconsistencies/anomalies in more complex research data