Sales Gallery Associate (Bilingual Japanese / English)Hilton

What will I be doing?

A Bilingual Sales Gallery Associate (Japanese&English) greet guests professionally and courteously in order to set a positive environment for the Vacation Counselor. They are responsible for updating the system with tour information and assigning guests to Vacation Counselors according to the day's rotation. They are also responsible for answering and directing incoming telephone calls while maintaining the Sales Galleries as well.

• Follows required script in greeting and seating guests and provides high level of customer service through warm welcome and guest satisfaction
• Verify accuracy of invitation and attendance of guests for the Vacation Counselors
• Identifies and contacts the Vacation Counselor and manager on point
• Provides the VC with general information regarding the tour guest
• Assigns sales presentation tables for VC by tour guest count and age of children
• Accountable for inputting information for paperwork and on system timely and accurately
• Maintains the VC rotation software accurately
• Directs incoming telephone calls to the proper recipient
• Prepare gifting receipts and gift vouchers
• Assist in opening and closing of the Sales Gallery and model rooms
• Assist with other Support Services programs as needed
• Responsible for presentation as well as preparing and maintaining the kitchen, self-service and guest seating areas
• Responsible and liable for gift banks at assigned locations average value $41,000 & maintaining accuracy and balancing during shift
• Accurate and timely reporting of exception tour information processing
• Uploading and maintaining integrity of the tour rules and rotation
• Participation in skills assessments for training and development will be mandatory

EOE/AA/Disabled/Veterans