Beverage ManagerHilton

A Beverage Manager with Hilton Hotels & Resorts is responsible for directing and organizing the activities of the Beverage Department to maintain high standards of food and beverage quality, service and merchandising to maximize profits.

What will it be like to work for this Hilton Worldwide Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

Hilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.

What will I be doing?

A Beverage Manager with Hilton Hotels & Resorts is responsible for directing and organizing the activities of the Beverage Department to maintain high standards of food and beverage quality, service and merchandising to maximize profits. Specifically, you would be responsible for the following:

• Hires, trains, supervises and directs beverage staff in accordance with business needs, productivity and service standards. Communicates effectively, both verbally and in writing, to provide clear direction to staff. Assigns and instructs Beverage staff in details of work.
• Plans and directs the functions of administration and planning of the Beverage Department to meet the daily needs of the operation. Develops and implements basic operating standards for Beverage service in compliance with federal, state and local Hilton practices (e.g., Employee Alcohol Awareness Training and Compliance).
• Develops promotions for lounges and updates monthly wine promotions in the restaurants.
• Implements effective control of beverage and labor costs within the beverage department. Maintains established inventory by ordering all liquor and supplies in accordance with business needs. Allocates products and equipment according to size of function and/or house count.
• Regularly reviews and evaluates the degree of customer acceptance of the individual lounges and beverage service. Capable of creating marketing concepts to promote business in bars and lounges. Observes beverage outlet operations and takes needed action to ensure standards of product presentation and services are being maintained.
• Continuously evaluates the performance and encourages improvement of the personnel in the food and beverage department. Plans and administers a training and development program within the department which will provide well trained employees at all levels and permit advancement for those persons qualified and interested in career development. Conducts annual Performance Reviews for Beverage staff.
• Maintains and calculates payroll for beverage staff. Accurately calculates package tips and maintains all relevant records.
• Fields guest complaints and communicates with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information. Makes decisions and takes actions based on previous experience and good judgment. Remains calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for Beverage staff and other hotel employees. Interacts with sales department personnel as needed for guest service purposes.
• Develops, implements and monitors schedules for the operation of all restaurants and bars to achieve a profitable result.
• Clearly describes, assigns and delegates responsibility and authority for the operation of the various beverage sub departments, e.g. room service, restaurants, banquets, kitchens, steward, etc.

EOE/AA/Disabled/Veterans