Beverage Manager - Grand WaileaHilton

A Beverage Manager with Waldorf Astoria Hotels and Resorts is responsible for directing and organizing the activities of the Beverage Program to maintain high standards of food and beverage quality, service and merchandising to maximize profits.

What will it be like to work for this Hilton Worldwide Brand?

What began with the world's most iconic hotel is now the world's most iconic portfolio of hotels. In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as the rich legacy of Waldorf Astoria. Simply stated, Waldorf Astoria embodies timeless elegance.

We are bringing that legacy to life every day, with fresh, modern expressions of the essence of Waldorf Astoria. We are providing guests the exceptional environments and the personalized attention that are the source of those unforgettable moments that create a singular experience.

Waldorf Astoria Hotels & Resorts is one of Hilton Worldwide's twelve market-leading brands. For more information visit www.hiltonworldwide.com.

If you understand the value of providing guests with an exceptional environment and personalized attention, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts.

What will I be doing?

As a Beverage Manager, you would be responsible for directing and administering sales of beverages in all outlets (restaurants, lounges, etc.) of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Manage all beverage operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation

• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counselling and evaluations and delivering recognition and reward

• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly

• Respond to guest inquiries and requests and resolve guest concerns in a timely, friendly and efficient manner

• Ensure compliance with health, safety, sanitation and alcohol awareness standards

• Initiate and implement up-selling techniques to promote beverage sales and services and to maximize overall revenue

• Recruit, interview and train team members

EOE/AA/Disabled/Veterans