Concierge - Part-TimeHilton

A Concierge with Waldorf Astoria Hotels and Resorts is responsible for acting as an ambassador of the hotel by providing special assistance and information about hotel services and local area attractions to customers and patrons, offering a wide selection of alternatives for guest satisfaction.

What will it be like to work for this Hilton Worldwide Brand?

What began with the world's most iconic hotel is now the world's most iconic portfolio of hotels. In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as the rich legacy of Waldorf Astoria. Simply stated, Waldorf Astoria embodies timeless elegance.

We are bringing that legacy to life every day, with fresh, modern expressions of the essence of Waldorf Astoria. We are providing guests the exceptional environments and the personalized attention that are the source of those unforgettable moments that create a singular experience.

Waldorf Astoria Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you understand the value of providing guests with an exceptional environment and personalized attention, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts.

What will I be doing?

A Concierge with Waldorf Astoria Hotels and Resorts is responsible for acting as an ambassador of the hotel by providing special assistance and information about hotel services and local area attractions to customers and patrons, offering a wide selection of alternatives for guest satisfaction. Specifically, you would be performing the following tasks to the highest standards:

• Greets customers immediately by phone and in person with a friendly and sincere welcome. Responds to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs. Arranges and confirms recreation, business and dining activities both inside and outside the hotel, sells gift certificates for resort outlets and arranges for room amenities. Promptly responds to requests for dentists, doctors, child care, florists, etc. Answers telephone calls and relays or traces messages as necessary. Distributes printed materials such as brochures of local attractions

• Responds to guest complaints, conducts research to develop the most effective solutions and negotiates results. Listens and assists in resolving problems such as price conflicts, vendor/activity issues, property wide service issues, etc. Escalates issues up the chain of command if unable to handle at concierge level. Remains calm and alert especially during emergency situations and heavy hotel activity.

• Creates activities and provides information and support to ensure total guest satisfaction for group and FIT clientele. Orders and maintains supplies for department. Stocks stations as necessary, completes daily reports and reconciliations. Keeps work areas safe, neat and orderly.

EOE/AA/Disabled/Veterans