Order Taker - Room Service (20hr) - Part-timeHilton

An Order Taker with Waldorf Astoria Hotels and Resorts is responsible for answering the room service telephone and takes guest orders accurately in a helpful, friendly, courteous and professional manner to ensure total guest satisfaction. Upsells sides, desserts and beverages to enhance profitability. Enters order into computerized system and settles check upon delivery of the order.

What will it be like to work for this Hilton Worldwide Brand?

What began with the world's most iconic hotel is now the world's most iconic portfolio of hotels. In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as the rich legacy of Waldorf Astoria. Simply stated, Waldorf Astoria embodies timeless elegance.

We are bringing that legacy to life every day, with fresh, modern expressions of the essence of Waldorf Astoria. We are providing guests the exceptional environments and the personalized attention that are the source of those unforgettable moments that create a singular experience.

Waldorf Astoria Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you understand the value of providing guests with an exceptional environment and personalized attention, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts.

What will I be doing?

An Order Taker with Waldorf Astoria Hotels and Resorts is responsible for answering the room service telephone and takes guest orders accurately in a helpful, friendly, courteous and professional manner to ensure total guest satisfaction. Upsells sides, desserts and beverages to enhance profitability. Enters order into computerized system and settles check upon delivery of the order. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Promptly answer Room Service calls, announce any specials, promote menu items and answer questions regarding preparation methods.

• Document orders, repeat items back to callers to ensure accuracy and quote expected arrival time with speed and accuracy.

• Immediately input order information into point of sale system, allowing kitchen staff to begin preparation; note any special requests clearly. Give food server hard copy of check to be delivered with order.

• Processes payment for orders upon return of the Room Service Server.

• Complies with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management. Maintains house bank in accordance with policy

• Answer calls for pick-up of trays and/or tables and direct buspersons to retrieve items.

• Respond to guest complaints in a positive manner, negotiate a compromise and implement solution.

EOE/AA/Disabled/Veterans