MDE Job Description: Clinic Supervisor

Summary

The Clinic Supervisor (CS) is a Supervisory Certified Medical Assistant who is responsible for oversight of supporting operations and administration for a Medical Disability Examination (MDE) Clinic. The CS will help cultivate an environment that achieves the organizations mission through quality in care, efficiency, and a focus on core values. The CS will handle the overall direction, coordination, implementation, execution, and completion of contractual requirements with the end goal of delivering quality experience for the Veteran, providers, and communities served. The CS will report to the Area Manager (AM) or to a Clinic Manager (CM) as directed.

Duties and Functions

Operational Responsibilities:

Manages clinical operations of an MDE clinic

Supervises the operations and delivery of medical disability services

Implements, monitors, and maintains clinical practice and quality management standards

Establishes and maintains effective, collaborative relationships with examiners and other stakeholders

Collaborates with multi-disciplinary stakeholders to resolve issues and meet access

Supervises and maintains Veteran care and quality service standards to meet the expectations of Loyal Healthcare and the VA

Provides operational accountability for, and coordination of, diagnostic services

Ensures examiners deliver high-quality services to Veterans that comply with the Department of Veteran Affairs (VA) healthcare standards, as well as with local, state, and federal requirements

Ensures safety in the clinic by inspecting the emergency kits (expired items, etc.) and assisting with medical emergencies

Recommends and evaluates processes to improve systems and Veteran care results across the continuum of care

Assists AMs in implementing policies and procedures

Supervises and monitors the implementation of clinic policies and procedures which support the goals of the department and organization

Assists in resolution of administrative and operational issues, including the maintenance of clinic property, computer systems, and installed software applications

Resolves problems in administrative and clinical areas as needed

Performs the duties of a Medical Assistant as needed

Ensures all clinic logs are accurate and timely

o Clinic logs would include:

Automated external defibrillator (AED)

Temperature logs of the laboratory fridges

Expired medication

Fire extinguisher

Conducts inventory counts on a consistent basis

Orders and stocks medication, addresses shortages if necessary

Assists with rescheduling appointments as needed if support@mde4vets.com is unable assist

Staffing Responsibilities:

Provides first-line supervision and time approval for clinic staff

Provides staff with training and education on medical emergencies and equipment

Ensures staff is trained and operates in compliance with all government and other regulatory agencies

Supervises clinical staff, planning and adjusting staffing as needed daily to maintain safe Veteran care and efficient operations

Supervises the use and maintenance of equipment, supplies, and medications

Evaluates employee performance and recommend merit increases, promotions, and disciplinary actions

Ensures staff provide the highest quality of care, complying with the Joint Commission, local, state, and federal requirements

Additional Responsibilities:

Maintains strict confidentiality

Ensures compliance with regulations and standards

Acts as a Veteran advocate, resolving Veteran care issues

Serves as a liaison between site and external agencies

Participates in management or leadership meetings as requested or directed

Assists leadership in the development of clinic strategic plans and objectives based on the identified needs of Veterans

Assists in managing and resolving Human Resource (HR), labor relations, employee and department safety, and risk management issues

Performs other duties as needed

Education and Experience Requirements

Current Basic Life Support for Providers, by American Heart Association (AHA)

Two or more (2+) years of supervisory or management experience in a health care setting

Education and Experience Preferred

Medical Assistant with current state certification

Associates degree or 30+ undergraduate college credits

Knowledge/Skills/Abilities (KSA)

Knowledge:

Computer literate with proficient in Microsoft Office, Google Suite, electronic medical records, with the ability to learn new applications easily

Skills:

Highly organized and ability to work independently

Excellent observational, verbal, and written communication skills

Abilities:

Ability to administer conflict resolution techniques

Ability to work with people from diverse backgrounds

Ability to supervise and direct administrative and clinical personnel

Supervisory Responsibilities

The CS supervises clinical and administrative staff, ensuring efficient clinic operations that satisfy the Veteran all relevant stakeholders.

Key Collaborators

The CS reports to either an AM or CM depending upon the region and assignment, so close collaboration with one or both parties is pivotal to CS success. The CS works directly with clinical and administrative staff, medical examiners, and VA MDE personnel.

Physical Demand

The employee is frequently required to walk; use hands to finger, handle, or feel; and reach forward with hands and arms. The employee is occasionally required to sit and stoop, kneel, or crouch. The employee must frequently lift and/or move up to 20 pounds and occasionally lift or move 50 lbs. The employee may be required to transfer and/or treat those who are wheelchair bound.

Pay Rate: $68,841.76

About Loyal Source

Loyal Source provides healthcare and technology solutions designed to improve outcomes and support mission-critical operations. Guided by innovation and purpose, we help organizations achieve success across complex challenges worldwide. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program.

Loyal Source uses AIpowered voice screening as part of our application process. After you apply, you will receive a brief qualification survey via text or email. Candidates who meet the position requirements will then be invited to complete a quick AIpowered voice assessment. This easy, noschedulingrequired process helps us and the candidate move the hiring process forward faster.

We are committed to providing equal employment opportunities to all applicants. If you have a disability or medical condition and need a reasonable accommodation to participate in this step of the hiring process, you may request an alternative method or accommodation at any time by contacting Human Resources at HRmgt@loyalsource.com.