MARKETING SPECIALISTPENN Entertainment
Job Summary
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
- Assist in the development and maintenance of player tracking information in the casino management system.
- Able to activate, approve, and make manual adjustments to a patron account.
- May be stationed as the second employee at the admission/exit turnstile area in addition to a Security Officer.
- Effectively respond to customer concerns and issues to promote player goodwill.
- Communicate promotions to internal and external customers. Perform and/or coordinate the pre and post event analysis.
- Coordinate marketing support services to include advertising, public relations, and internal departments.
- Work closely with CRM to ensure accurate details are incorporated into advertisements and materials.
- Coordinates, organizes, and executes approved property promotions.
- Supports the development of press releases and media correspondence in relation to marketing programs or property advertising.
- Monitors calendar for promotions at the property following the strategy of the promotions department.
- Communicates current and upcoming promotional efforts for the guests, team members, and regulatory agencies.
- Monitors and responds to online reviews/reputation management for the property within established guidelines.
- Coordinate and track, as needed, groups responding to special and VIP party events. Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used.
- Develops good working relationships and maintains effective communication with other departments to secure and maintain their cooperation for assistance with promotions and events
- Ability to generate new and unique promotional ideas and events