Food and Beverage Outlet Assistant ManagerPENN Entertainment

The food and beverage outlet manager is responsible for supervising and managing staff in the F&B FOH department. They develop, implement, and manage operational goals and monitor the achievement of performance and profit objectives

ESSENTIAL RESPONSIBILITIES 

• Creates effective and efficient schedules
• Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager
• Ensures customer service standards are followed by all team members and addresses issues as they arise
• Responsible for the overall achievement of department customer service goals 
• Responsible for staff development and training programs
• Responsible for rewards and recognition program to maximize employee engagement
• Maintain cost control methods and procedures by monitoring consistent pars and inventory
• Maintain established quality assurance procedures to ensure acceptable health department and customer service standards. 
• Oversees scheduling, breaks, floor plans, training, evaluating, counseling, team members on assigned shift. 
• Exhibits a friendly and helpful and courteous manner when dealing with customers and fellow team members
• Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible
• Administers the overall activities of the front of house restaurant operations and beverage operations Establishes and administers training programs within the assigned restaurant and lounge
• Ensures that available facilities are adequate for performance of duties by assigned personnel
• Maintains and instructs assigned personnel on safety policies and procedures and follows up to ensure that hazards are eliminated. 
• Monitors appearance of food served and communicates deviations from standard