Transportation Assistant Shift ManagerPENN Entertainment

The Transportation Assistant Shift Manager oversees valet parking and transportation operations during assigned shifts. This hands-on leadership role is responsible for guest service, safe vehicle handling, employee accountability, service efficiency, incident response, and compliance with company policies and operating standards. The Assistant Shift Manager serves as the primary on-shift contact for guests, team members, property leadership, and operational partners. The Assistant Shift Manager will report to the Transportation Manager.

Key Responsibilities

Operational Leadership

• Manage daily valet and transportation operations during assigned shifts and adjust assignments based on business demand.
• Conduct pre-shift briefings, communicate priorities, and ensure team members understand their posts and responsibilities.
• Monitor vehicle flow, traffic conditions, arrival and departure activity, retrieval times, and special event needs.
• Ensure valet podiums, keys, tickets, radios, shuttles, and other operating equipment are secure, functional, and accounted for.

Guest Service

• Provide professional, responsive service to guests, owners, residents, visitors, and property partners.
• Resolve guest concerns and service recovery matters calmly, respectfully, and within assigned authority.
• Coordinate transportation requests, provide directions, and assist with luggage or reasonable guest accommodations.
• Escalate significant complaints, claims, safety concerns, or unresolved service matters to management.

Employee Supervision and Accountability

• Supervise valet attendants, drivers, shuttle operators, dispatch personnel, and other assigned team members.
• Monitor attendance, punctuality, appearance, conduct, productivity, and compliance with operating procedures.
• Coach employees on customer service, vehicle handling, safety, communication, and performance expectations.
• Document attendance issues, policy violations, coaching, incidents, and corrective action in accordance with company procedures.
• Support new-hire orientation, on-the-job training, and ongoing team development.

Safety and Risk Management

• Enforce safe driving, key-control, vehicle inspection, pedestrian safety, and parking procedures at all times.
• Respond to and document vehicle damage claims, accidents, injuries, safety hazards, and other operational incidents.
• Ensure incident reports are accurate, complete, timely, and supported by available photographs, witness information, or other required documentation.
• Inspect work areas, parking facilities, transportation vehicles, and equipment for safety or operational concerns.
• Immediately report suspected impairment, unsafe conduct, security concerns, or serious policy violations through the appropriate management channel.

Vehicle and Transportation Management

• Ensure guest vehicles are received, inspected, parked, secured, located, and returned in accordance with company standards.
• Maintain accurate key custody and vehicle location records and prevent unauthorized vehicle access.
• Coordinate shuttle schedules, pickup and drop-off requests, route coverage, fueling, cleanliness, and readiness.
• Confirm that only authorized and qualified employees operate guest or company vehicles.

Administrative and Financial Controls

• Complete shift reports, staffing records, attendance documentation, vehicle logs, transportation logs, and incident reports.
• Communicate outstanding issues, follow-up needs, and significant events during shift handoff and management reporting.
• Follow established procedures for tickets, payments, cash handling, gratuities, validations, and revenue controls, where applicable.
• Assist with scheduling, labor control, supply monitoring, payroll documentation, and operational performance tracking.
• Protect guest information, vehicle information, keys, access credentials, and other confidential business records.