Customer Service RepresentativeRollins Inc.

Overview

IfYoureGreat atHelping People,Weve Got the Career for You

Are you a natural communicator who enjoys solving problems and creating great customer experiences? At Orkin,wellturn yourpeopleskills and attention to detail into a rewarding, long-term career with opportunities for growth and the backing of the most recognized name in pest control.

As an Orkin Customer Service Specialist,youllbe the friendly, knowledgeable voice our customers count on every day.Youllhandle service requests, schedule appointments, resolve concerns, and support our field team in delivering the exceptional service Orkin is known for. Your ability to listen, multitask, and find solutions will help ensure every customer feels valued and protected.

Backed by over 120 years of industryexpertise, the Orkin Guarantee, and a trusted brand that customers already believe in,youllhave everything you need to provide top-tier service with confidence.

Youllenjoy award-winning training, career advancement opportunities, and the satisfaction of knowing your work helps protect homes, businesses, and families. With Orkins industry-leading tools, supportive team culture, and commitment to excellence,youllhave the foundation for successand a companythatsinvested in your future.

Why Orkin?

Youllhavemore thana job;youllhave acareer with growth potential and benefitsthat go beyond the basics. This includes competitive compensation and a401(k)retirementsavings plan. Not to mention,youllalso receiveopportunities to volunteer and give back,ensuringeveryone has a safe place to live, work, and play. Work alongside a team that values safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide.

With Orkins award-winning training program,youllreceive all the tools you need to succeed. That means no industry experience isrequiredto start building your career. Plus, iftheresone thing we know at Orkin,itsthat pests keep coming back, and that makes our industryrecession-resistant.

We are driven by a shared mission andgroundedin values that define everything we do:

• Safety

• Professionalism

• Empathy

• Integrity

• Innovation

With a reputation built over more than a century and a team-first culture,youllfeel supported from day one with the freedom and tools to succeed.

Responsibilities

WhatYoullBe Doing

• Answer incoming calls and make outbound calls to customers to schedule, confirm,and follow up on service appointments.

• Proficiently navigate a Windows-based & Web-based system to track routes andoptimizecurrent and future schedules;dontworry, we will train you!

• Applyexpertisedeveloped in training to schedule appointments for technicians to efficiently minimize driving time and/or distance as needed and recommend alternative routes when appropriate

• Use your sharp listening skills and probing questions toidentifythe customers concern and evaluate their needs

• Monitor, update,andmaintaincustomer database withaccuratecustomer information,including call details, disposition of calls, payments, and other results

• Rescheduleunservedaccounts within 24 hours

• Participate in quality assurance processes, programs, and initiatives

• Safeguardscustomersprivacy and other proprietary information

Whats In It for You?

• Competitive Earnings Starting at $18- $20 per hour (based on experience), plus commissions.

• Performance Bonuses Get rewarded for exceeding goals and delivering exceptional service.

• Industry leading, quality, and comprehensive training program.

• Benefits That Go Beyond:

• Medical, Dental, Vision & Life Insurance

• 401(k) with company match

• Paid vacation, sick leave, and holidays

• Employee Stock Purchase Plan

• Career Growth Opportunities We promote from within and invest in your future.

Qualifications

YoudBe a Great Fit If You:

• Love helping people and creating positive customer experiences

• Area strong communicator who enjoys solving problems.

• HavepreviousCustomer Service or Administrative experience(preferred)

• Stay organized, detail-oriented, and calm under pressure.

• Areconfident using computers, scheduling systems, and multitasking throughout the day.

• Thrive in a team environment and take pride in providing exceptional support.

What will my work environment be like?

Candidates must meet physical job requirements and safely perform the job duties with or without accommodation:

• You must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time

• Be able to regularly lift and/or move up to 25 pounds.

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer