Slot Service Specialist - Part TimePENN Entertainment
Job Summary
- Enhances guests' slot entertainment by creating a fun, high-energy environment through the celebration of slot wins and building players' perception of luck.
- Displays attentive, upbeat, and enthusiastic behavior during each guest interaction throughout the shift.
- Clearly communicates functionality of Slot Floor (i.e., ticket in/ticket out).
- Responds to the guests in the correct order for service requests, including but not limited to Slot Dispatch, slot candle lights, radio, and customers while meeting or exceeding departmental service standards.
- Verifies and countersigns hand-paid jackpots.
- Keeps slot areas clean, secure, and well maintained.
- Corrects minor machine malfunctions including coin jams, printer errors, bill validators, and slot light repairs.
- Participates in slot machine upgrades and implementing new initiatives.
- Adheres to regulatory, departmental, and company policies in an ethical manner including those pertaining to federal and state regulator laws and guidelines; ensures required gaming licenses are valid and up to date.
- Maintains monetary and paperwork accuracy within departmental standards.
- Accurately pays jackpots, performs buy-in transactions with slot players, and counts and reconciles bank/wallet at end of shift.
- Actively stays informed of continually changing promotional events and services.
- Maintains in-depth game knowledge and proactively explains games to customers.