Host/Cashier - StadiumPENN Entertainment
Job Summary
- Answers guest questions about Ameristar East Chicago restaurants, including operating hours, and answers general questions about property, facility, and services.
- Remains current with restaurant beer menu, including styles descriptions. Recommends and assists guests with appropriate pairings.
- Suggests signature cocktails to guests to increase revenue.
- Familiar with restaurant food menu, including description, price, and add-ons, and is able to assist guests with alcohol pairing.
- Keeps entry area and To-Go counter clean and organized.
- Works in cooperation with other service personnel to provide a high quality of service. Assists as required in table maintenance and cleans when necessary.
- Greets and seats guests at tables according to guest preference and table availability.
- informs guests of restaurant specials, feature items, and personal favorites.
- Accurately obtains food and beverage To-Go orders from guest, ensuring orders are complete and in accordance with company To-Go procedures.
- Keeps reservation system, host area, and To-Go counter stocked with necessary equipment, forms, and supplies.
- Ensures dining and serving areas are set up and maintained according to standard.
- Accurately accounts for and collects payment for all food and beverage orders through POS system in a timely manner.
- Participates in liquor glassware removal, ensuring compliance with all indiana Gaming Commission and indiana Alcohol and Tobacco Commission regulations.
- Provides responsible alcohol service according to established guidelines.
- Maintains complete knowledge of table/seat/station numbers, hours of operations, and proper table set-up.
- Must maintain proper uniform requirements of the position, including wearing special event uniforms provided for Holidays and other special occasions deemed by management.
- Assists as requested with special events on and off property.
- Observes and adheres to Health Department regulations regarding food handling, storage, and cleanliness of work environment.
- Attends all company/restaurant training programs as they are scheduled.
- Maintains all assigned areas and equipment in a sanitary, safe, and effective manner.
- Completes opening, closing, and other side duties as assigned.
- Collects and accurately reports tips at the end of the assigned shift.
- Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and departmental standards.