Overnight Server Room Service - part timeHilton
Job Summary
What will it be like to work for this Hilton Worldwide Brand?
At Conrad Hotels & Resorts, smart luxury is at the core of everything we do. At each location, spanning five different continents including some of the world's greatest gateway cities and most sought-after destinations, luxury begins with the individual. We offer our guests one-of-a-kind experiences with sophisticated, locally inspired surroundings. Service thats more than personal, it's intuitive. And connections to people and places around the corner, and halfway around the world. We are the destination of a new generation of global travelers for whom life, business and pleasure seamlessly intersect.
Conrad Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.
If you understand how to provide smart luxury and one-of-a-kind experiences, you may be just the person we are looking for to work as a Team Member with Conrad Hotels & Resorts.
What will I be doing?
As an Order Taker, you would be responsible for answering telephones and taking guest food and beverage orders in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Answer Room Service telephones and respond to guest requests in a timely, friendly and efficient manner
Ensure knowledge of menu, including, but not limited to, restaurant promotions, specials, how menu items are prepared, etc.
Upsell food and beverage items including, but not limited to, sides, dessert, beverages and special promotion items
Take guest food and beverage orders and input orders in appropriate point-of-sale system
Reconcile check upon delivery of order including, but not limited to, verifying check totals, gratuity disbursement and managing the cash drawer and house bank in accordance with established accounting guidelines
EOE/AA/Disabled/Veterans