Beverage Supervisor (FT)PENN Entertainment
Job Summary
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.
- Responsible for supporting compliance to departmental budgets.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
- Ensures customer service standards are followed by all team members and addresses issues as they arise.
- Assists in maintenance of cost control methods and procedures by monitoring pars and inventory.
- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.
- Follows established quality assurance procedures to ensure acceptable Health Department and customer service standards.
- Responds to guest needs and reports problems to manager.
- Assists manager with administrative duties, as assigned.
- Assists in conducting pre-shift meetings to relay pertinent information on assigned shift.
- Assists in cleaning and reset of Food & Beverage Outlet as necessary during assigned shift.
- Monitors appearance of food/beverage served and communicates deviations in accordance with established standard.
- Assists in cross training of team members while encouraging, reinforcing, and supporting peers and team.
- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.
- Performs duties in a safe manner; reports any potential safety hazards to management staff.
- May be required to perform duties at the Lawrenceburg Event Center (LEC).
- Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
- Maintains strict confidentiality in all departmental and company matters.