Security Officer (FT)PENN Entertainment
Job Summary
- Adheres to all departmental and company policies and procedures regarding guest service standards.
- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.
- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).
- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.
- Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.
- Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center. - Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.
- Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.
- Attends all departmental, company, and safety/first aid training programs as scheduled.
- Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.
- Oversees customer boarding and disembarking: provides crowd control, directs traffic, checks iD's, and checks for items not allowed on the boat.
- Provides training to new officers and serves as a field training officer as needed.
- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.
- Performs duties in a safe manner; reports any potential safety hazards to management staff.
- Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
- Maintains strict confidentiality in all company matters.