Sports Bar Server (PT)PENN Entertainment

Responsibilities:

• Adheres to all departmental and property policies and procedures regarding guest service standards. -
• Greets and welcomes each guest seated in assigned station.  -
• Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. -
• Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation).  -
• Suggests items to guests based on expressed guest preferences.  -
• Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards. -
• Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product. -
• Resolves service issues according to established guidelines. - itemizes, totals, and presents check for payment to correct customers.  -
• Assists bus persons, as necessary, in bussing, cleaning, and setting tables.  -
• Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station. -
• Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.  -
• Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines, etc.) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures. -
• Completes assigned side work as directed. -
• Knows and promotes current casino events and programs and can give guests directions to all casino areas. -
• Maintains strict confidentiality in all company matters.