Casino Beverage ManagerPENN Entertainment
Job Summary
- Responsible for supervising and managing staff in the Beverage department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
- Establishes product menu and records product inventories.
- Creates and maintains beverage department policies and procedures to control beverage and labor costs while maintaining the quality product, presentation, and service.
- Communicates with all other departments as they relate to the Beverage operation to coordinate activities or correct problems.
- Provides beverage support for special events when necessary. - Monitors inventory of all beverage products.
- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to the manager.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.
- Responsible for ensuring regulatory compliance within the area of authority and reporting potential issues to Executive Management/GM.
- Maintains strict confidentiality in all departmental and company matters.