Gourmet Restaurant Host/Hostess (PT)PENN Entertainment
Job Summary
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere.
- Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.
- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.
- Familiar with restaurant food menu, including description, price, add-ons, and beverages.
- Assists wait staff and bus persons in their duties (e.g., refills water glasses and coffee cups, helps pre-bus and bus tables, attends to guest needs) as necessary, or required.
- Resolves service issues according to established guidelines.
- Ensures dining and serving areas are set up and maintained according to standard.
- Knows and promotes current casino events and programs and can give guests directions to all casino areas.
- Answers telephone in a professional manner.
- Maintains Board of Health standards of sanitation, personal hygiene and cleanliness, as well as beverage service techniques and safety, all with regard to the safe handling of food and beverage products for guests’ consumption.
- Displays knowledge of all emergency procedures.
- Provides positive communication and uses Red Carpet Service skills with every patron and co-worker.
- Performs any reasonable, temporarily assigned job duties outside the position’s job description where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.