Gourmet Restaurant Server- On CallPENN Entertainment
Job Summary
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets and welcomes each guest seated in assigned station.
- Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction.
- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation).
- Suggests items to guests based on expressed guest preferences.
- Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards.
- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.
- Resolves service issues according to established guidelines.
- Itemizes, totals, and presents check for payment to correct customers.
- Assists bus persons, as necessary, in bussing, cleaning, and setting tables.
- Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station.
- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
- Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines, etc.) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures.
- Completes assigned side work as directed.
- Knows and promotes current casino events and programs and can give guests directions to all casino areas.
- Provides positive communication and uses Red Carpet Service skills with every patron and co-worker.
- Performs duties in a safe manner; reports any potential safety hazards to management staff.
- Performs any reasonable, temporarily assigned job duties outside the position’s job description where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
- Maintains strict confidentiality in all company matters.