Surveillance Shift ManagerPENN Entertainment
Job Summary
- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery customer service to all guests and team members.
- Perform the duties of a Surveillance Agent when needed.
- Assist in hiring and training, and responsible for motivating, evaluating, and supervising staff on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives.
- Understand department objectives, standards, guidelines, and budget to achieve effective supervision of department.
- Establish and maintains training and development procedures to ensure superior customer service standards are achieved.
- Ensure company and departmental procedures are followed; assist various local, state, and federal authorities in various activities and investigations to ensure that procedures and laws are observed.
- Participate in any court actions relating to gaming violations in order to represent facts as obtained by department.
- Maintain daily log and reports to ensure that adequate and accurate information on surveillance activities are kept for future access.
- Maintain current information on suspicious individuals to ensure the protection of company assets, patrons, and employees.
- Develop and maintain communications with law enforcement agencies and surveillance personnel of other casinos.
- Report all observed violations of gaming regulations and procedures to appropriate authority in order to adhere to company reporting requirements.
- Ensure that proper procedures for Table Games, Slots, Cashiers, drops, etc. are adhered to.
- Conduct investigations as required.
- Provide work direction and supervision to team members.
- Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.
- Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.
- Develop, maintain and manage training programs.
- Understand and adhere to regulatory, department and company policies and procedures.
- Make determinations regarding types of materials, supplies, or tools to be used.
- Supervise and manage attendance and time records of team members.
- Protect and preserve assets of the company.
- Meet grooming and appearance requirements.
- Perform other related and compatible duties as assigned.