Beverage ManagerPENN Entertainment

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage overall casino beverage and coffee bar operations creating a differentiated service experience and ensuring optimum performance of all cocktail service.
• Supervise the work processes and procedures of casino beverage team members including the assignment of tasks or apportionment of work to be done.
• Train Team Members in beverage service, sanitation, and safety procedures.
• Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
• Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
• Control inventories of beverages, including liquor, and report any shortages to designated personnel.
• Analyze operational problems, such as theft and waste, and establish procedures to alleviate these problems.
• Interview, select and train new Team Members.
• Review, adjust and administer working schedules of Team Members.
• Plan work processes and determine effective techniques or processes to be used by Team Members in the course of business.
• Understand and adhere to disciplinary policies including but not limited to counseling Team Members and the use of progressive discipline.
• Address and manage complaints, grievances or concerns from Team Members.
• Effectively use, administer and manage rewards and recognition for front line Team Members.
• Review the performance, productivity and efficiency of Team Members including but not limited to periodic evaluations.
• Recommend or oppose the change in status of Team Members including but not limited to changes from full time to part time, promotions, and transfers.
• Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction.
• Acts as a role model to other employees and presents oneself as a credit to Company and encourages others to do the same.
• Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.
• Supervise and manage attendance and time records of team members.

• Effectively manage departmental expenses.
• Protect and preserve assets of the company.
• Understand and adhere to bargaining unit agreements.

• Perform other job related and compatible duties as assigned.