Table Games Dealer Dual Rate SupervisorPENN Entertainment

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Drive improved results through staff development and training programs.
• Provide visible leadership in gaming operation areas.
• Ensure compliance with Title 31 requirements and processes.
• Responsible for the overall integrity of daily operations.
• Present oneself as a credit to the Company and encourages others to do the same.
• Maintain a strong working knowledge of all rules, regulations, procedures, and payouts of all games. Provide feedback as appropriate to Table Games Dealers regarding opportunities for skill development and professional advancement.
• Supervise, coach, instruct and direct Table Games Dealers in proper procedures of all aspects of table games operations.
• Handle player service issues as needed.
• Protect the integrity of all table games.
• Administer disciplinary or corrective action, and monitor post-disciplinary performance of team members.
• Track patrons’ play.
• Develop, implement, and present departmental training programs from time to time as assigned, including but not limited to, organizing and conducting instructional classes designed to develop professional dealing skills.
• Recommend, schedule, and conduct training activities.
• Protect and preserve the assets of the company.
• Provide for the safety of team members including keeping areas clean and free of safety hazards, debris, and litter, and performing all job duties in a safe and responsible manner.
• Meet property and department appearance and grooming requirements.
• Must adhere to regulatory, department and company policies.
• Perform all job duties in a safe and responsible manner.
• Perform other job related and compatible duties as assigned.