Player Services Assistant Shift ManagerPENN Entertainment
Job Summary
- Responsible for supervising staff and the overall daily management of a designated shift.
- Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
- Ensures customer service standards are followed by all team members and addresses issues as they arise.
- Assists with guest inquiries while monitoring and applying service recovery within authorized levels.
- Assist in acquisition of new players through the continuous promotion of the Marquee Rewards card program and the special benefits of card membership.
- Monitors operation supply inventory on assigned shift. Notifies manager of issues.
- Review and approve cage documentation based on established levels of authorization in absence of Shift Manager.
- Prepare/review currency transactions reports in absence of Shift Manager on assigned shift.
- Verify vault accountability at end of shift on assigned shift.
- Verify Credit line availability in absence of Shift Manager on assigned shift.
- Verification of main bank and window cashier drawers.
- Authorizing checks.
- Prepare customer deposit and safekeeping log.
- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
- Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.
- Maintains strict confidentiality in all departmental and company matters.