Business System Analyst, re:Cycle Reverse LogisticsAmazon.com Inc.
Job Summary
re:Cycle Reverse Logistics (RRL) delivers asset recovery and dispositioning services for server and networking electronics across a network of five global processing facilities. The organization transforms end-of-life technology into recoverable value through a combination of sanitization, refurbishment, sub/component extraction, and responsible recycling, ensuring customers achieve maximum return on their retired assets while maintaining strict data security and compliance standards. The Operations Integration team is seeking a strategic, customer-obsessed, and analytically rigorous Business System Analyst to serve as the critical bridge between the teams Product Owner (manages strategic product and sprint planning) and the product management team (software/data product feature specification and implementation) to ensure that we are solving the right problems in the right ways at the right time. This role will take high-level problem statements and strategic roadmap items and transform them into deeply researched, customer-validated epics, user stories, and functional requirements that the product management team can refine into actionable software features with our 3P development partners.
This is a senior strategic role. Our Business System Analyst will have a seat at the table during OP planning, will contribute directly to the organizations three-year software roadmap, and will play an influential role in determining which high-level software features the organization needs to build and why. As RRL expands its services to support other Amazon.com companies and potentially external clients, and as our software capabilities transcend past basic warehouse management and inventory tracking into environmental, regulatory, safety, and external customer-facing solutions, this role will ensure that we truly understand the problems we need to solve, the customers we are solving them for, and the success criteria that prove we solved them.
Key job responsibilities
Translating high-level problem statements from the strategic roadmap into comprehensive epics, user stories, and functional requirements documents
Developing and maintaining business and customer profiles user personas, stakeholder maps, and needs analyses to establish a data-driven understanding of who we are building software for
Conducting stakeholder interviews and user research across multiple business units to validate requirements, surface unmet needs, and inform prioritization
Advising leadership on which features should scale to support multiple business needs versus fit-for-purpose solutions for specific initiatives
Conducting regular reviews with product managers to ensure new features satisfy requirements, and performing acceptance testing to validate minimum requirements are met
Supporting post-launch information gathering to gauge feature success and providing data-driven recommendations on additional investment or programmatic interventions
Defining and tracking success metrics for new software features, and using quantitative and qualitative data to prove product viability
Contributing to strategic OP planning and three-year roadmap development with customer-validated insights
This is a senior strategic role. Our Business System Analyst will have a seat at the table during OP planning, will contribute directly to the organizations three-year software roadmap, and will play an influential role in determining which high-level software features the organization needs to build and why. As RRL expands its services to support other Amazon.com companies and potentially external clients, and as our software capabilities transcend past basic warehouse management and inventory tracking into environmental, regulatory, safety, and external customer-facing solutions, this role will ensure that we truly understand the problems we need to solve, the customers we are solving them for, and the success criteria that prove we solved them.
Key job responsibilities
Translating high-level problem statements from the strategic roadmap into comprehensive epics, user stories, and functional requirements documents
Developing and maintaining business and customer profiles user personas, stakeholder maps, and needs analyses to establish a data-driven understanding of who we are building software for
Conducting stakeholder interviews and user research across multiple business units to validate requirements, surface unmet needs, and inform prioritization
Advising leadership on which features should scale to support multiple business needs versus fit-for-purpose solutions for specific initiatives
Conducting regular reviews with product managers to ensure new features satisfy requirements, and performing acceptance testing to validate minimum requirements are met
Supporting post-launch information gathering to gauge feature success and providing data-driven recommendations on additional investment or programmatic interventions
Defining and tracking success metrics for new software features, and using quantitative and qualitative data to prove product viability
Contributing to strategic OP planning and three-year roadmap development with customer-validated insights