Convention Services PlannerPENN Entertainment
Job Summary
- Creates an atmosphere that induces guests to have L'Auberge Baton Rouge as their resort/hotel of choice; responsible for actively building and retaining customer relations and acts as a mentor to other employees in order to provide superior customer service.
- Contacts client-meeting planners’ daily (verbal or written) to establish a schedule of communications. Discuss groups’ arrival, departure, function services, off-property functions and cross-sells amenities of property when appropriate according to written and signed contacts.
- Recommends, upgrades and cross-selling options and assists the meeting planner in the use of facility and off-site resorts.
- Communicates and follows though daily with all hotel service departments to ensure that all changes are being fulfilled according to clients’ specifications.
- Greets group representatives upon arrival and reviews all pertinent property locations and other features and amenities of the property, as well as of site venues.
- Maintains close communication with the client and is responsible for proactive resolution to all clients’ complaints to ensure achievement of customer satisfaction.
- Contributes to preparation of group sales revenue budget.
- Participates in training, operational, sales and inter-department meetings as requested.
- Maintains up-to-date group files with appropriate checklist form, call sheets, correspondence letters, and meeting planner questionnaires and trace systems.
- Monitors room blocks, deadline dates, Credit applications, receipt of deposits, and all contractual issues.
- Develops player base by cross-selling and promoting Players Club to qualified gaming guests; invites clients and guests to utilize the amenities of the Club in order to develop customer loyalty.
- Develops and maintains relationship with key recreation and entertainment suppliers.
- Assist with hotel room blocks and functions