PLAYER SERVICES CASHIERPENN Entertainment

General Accountabilities: 

• Handles financial transactions including but not limited to performing credit checks, release of jackpot payments, exchanging cash for casino tokens, and cashing checks. 
• Determines customer qualifications for PennPlay members admission by reviewing player information based upon established criteria, opens new player accounts, issues replacement cards, and merges duplicate accounts. 
• Accounts for all transactions and balancing of books to ensure accuracy of casino revenue.  
• Handles all guest questions and concerns to provide exceptional guest service.  
• Ensures that the cash drawer is balanced at all times and makes exchanges with the vault when necessary. 

• Effectively communicate the benefits of Players Club membership to all guests. 
• Maintain comprehensive knowledge of all current and upcoming promotions, events and unique offers throughout the property and effectively communicate to guests. 
• Fulfill all promotional offers to be redeemed at the club, including coupons, prizes, redemptions, entertainment tickets and drawing tickets. 
• Operate point of sale register handling cash and credit cards accurately for entertainment ticket sales. 
• Participate and assist in any needed capacity with all casino and property-wide events.