Sports Bar ServerPENN Entertainment

General Accountabilities: 

• Provides fast, friendly, professional and responsive customer service to restaurant guests, restaurant staff, and culinary production team. 
• Helps guests select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions. 

• Maintains dining ambiance with an enthusiastic attitude. 
• Transmits orders to bar and kitchen by recording guest choices and identifying guest special dietary needs and special requests. 
• Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, drink orders, and being alert to guest spills, and other special needs. 
• Obtains revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to guest. 
• Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. 

• Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines), as scheduled, or required. 
• Operates and maintains equipment as required in accordance with established guidelines and safety procedures.