HOST(ESS)PENN Entertainment

General Accountabilities: 

• Greeting guests with a warm and friendly attitude as they enter the establishment and get them seated.  

• Providing guests with menus and answering any initial questions. 
• Coordinates and controls the flow of the seating chart, optimizing an even workload for all staff. 
• Engaging with guests to ensure they’re provided with exceptional customer service. 
• Answering calls, taking reservations, responding to complaints, and helping to resolve them. 
• Helping team members with other tasks in the restaurant as needed.  
• Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. 
• Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.