ASIA ASSISTANT MANAGERPENN Entertainment

POSITION SUMMARY

The Restaurant Assistant Manager – Asia in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force. The Restaurant Assistant Manager - Asia is also responsible for operating and maintaining an efficient and profitable (front-of-the-house) food services operation, as well as for participating in the planning and direction of the assigned outlet(s); manages the activities and functions of the assigned food outlet(s), including monitoring of the budget, staffing issues, and operation performance, ensuring the delivery of quality service and most appropriate price value consistent with L’auberge Casino Resort’s objectives

GENERAL ACCOUNTABILITIES

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

1. Creates an atmosphere that induces guests to have L’Auberge Casino Resort as their casino of choice; responsible for actively building and retaining customer relations service.

2. Opens and closes shift or work area at scheduled times, ensuring restaurant is fully prepared for operation, as well as ensuring cleanliness and security of company assets.

3. Maintains administrative functions, such as scheduling, time and attendance records, and appraisals in order to ensure appropriate staffing levels and that employees are performing duties according to established service standards.

4. Assists in monitoring department budget to ensure efficient use of labor and other resources in order to achieve effective operation of the department.

5. Monitors guest service and satisfaction by interviewing guests and by observing food ratings in order to make recommendations for improvement to maintain high service standards and a positive dining experience for customers.

6. Resolves guest concerns or complaints in order to maintain positive customer relations.

7. Inspects food outlet daily to ensure a safe work environment, that equipment is operating properly and that sufficient supplies are on hand in order to achieve smooth operation of the department.

8. Develops and maintains an intricate knowledge of restaurant performance by monitoring guest satisfaction, volume, cost, marketing promotions and competitors’ programs in order to implement necessary and innovative changes to ensure Pinnacle Entertainment, Inc. continues to offer superior product and service.

9. Works with the Restaurant Manager to analyze food cost and forecast business trends in order to make recommendations for revision of menu prices and food specials that will most appropriately meet company needs.

10. Responsible for ordering and maintaining accurate inventory levels of all restaurant supplies.

11. Conducts inspections of front-of-the-house areas to ensure compliance with procedures, security of company assets, and guest and employee safety.

12. Has a working knowledge of kitchen operations and service flow. Understand ticket times, expo processes, station setups, and kitchen execution that impacts the guest experience.

13. Maintain menu and product knowledge beyond the dining room. Understand key preparation methods, ingredients, allergens, and common production challenges so the manager can confidently communicate with guests, coach team members, and facilitate effective communication between FOH and BOH.