Table Games Assistant Manager- Casino Customer Service LeaderPENN Entertainment
Job Summary
- Responsible for the overall operation of Table Games on assigned shift and when called upon assists the Mgr Table Games Shift with all aspects of day to day operations
- Directs the Table Games supervisors to accomplish the goals of the individual gaming areas and Table Games department
- Works closely with Table Games Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability
- Drives improved results through staff development and training programs, and establshed methods, procedures and guidelines to maintain desired standards, and high quality service, then monitors results through inspection, evaluation and analysis. Works with Manager to make changes if necessary to achieve end result
- Management accountablility for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation
- Responsible for scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction
- Provides visible leadership in gaming operation areas
- Ensures compliance with Title 31 requirements and processes
- Responsible for the overall integrity of daily operations. Models regulatory, departmental and company policies and procedures
- Presents oneself as a credit to the Company and encourages others to do the same
- Performs all other related and compatible duties as assigned