PLAYER SERVICES ASSISTANT MANAGERPENN Entertainment
Job Summary
- Maintain thorough knowledge of player tracking system and its components and suggest improvements
- Responsible for coaching, counseling and developing the Player Services Agents and Bus Greeters to their fullest potential
- Develop employee retention programs for operational areas
- Oversee bi-weekly payroll for Players Area
- Participate in promotional activities of the Marketing Department
- Work with the Database Administrator to ensure the integrity of player information maintained in the database
- Oversee the fulfillment of patron requests for information on a daily basis
- Field guest complaints and inquiries
- Process purchase orders and check requests for the Players’ Area
- Communicate all promotion and event details in a timely manner
- Coordinate event details with various departments
- Coordinate signage needed to promote and facilitate events
- Produce and communicate promotional and events calendar
- Prepare the supervisor schedule and oversee the representatives schedule to ensure that it is consistent with the company’s goals and financial objectives
- Perform work of subordinates, as necessary
- Develop and maintain good rapport within the Marketing Department, other departments and with our external guests
- Create and maintain an environment of mutual and reciprocal trust, respect and confidence within the department and when dealing with internal/external guests
- Reward, recognize, coach and counsel department employees