DISHWASHERPENN Entertainment
Job Summary
- Provides fast, friendly, professional and responsive customer service to restaurant guests, food servers and restaurant hosts
- Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station obtaining replacement stock from ware wash area and/or warehouse inventory in accordance with procedure
- Removes dirty dishes, glassware, and flatware from table and counter tops, and transports items to designated area
- Resets tables with silverware, napkins, and glassware in accordance with established restaurant table top specifications
- Assists servers in their duties (e.g., refills water glasses and coffee cups, helps serve food orders, attend to guest needs) as required
- Wipes counter areas, sinks and floors as required to maintain a clean and safe work station
- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards
- Deep cleans restaurant equipment (coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators as scheduled, or required
- Operates and maintains equipment as required in accordance with established guidelines and safety procedures
- Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures
- Resolves service issues according to the service recovery toolbox
- Recognizes Diamond and Platinum players and ensures they receive the appropriate service
- Knows and promotes current casino events and programs and can give guests directions to all casino areas
- Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play
- Provides personalized service during guest interactions