Senior Supervisor Court Operations, Licensing and Land RecordsMaryland State Judiciary

The Maryland Judiciary offers a generous benefit package including medical, dental, vision, life insurance, paid time off, paid holidays, tuition assistance, continuing education programs, employee assistance programs, and State Retirement and Pension plans. Telework, up to 2 days per week, may also be available. Telework eligibility is based on job functions and the approval of the Administrative Head.

Maryland Judiciary Benefits (mdcourts.gov) 

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Essential Job Functions:  

The Senior Supervisor, Court Operations is responsible for the supervision of employees assigned to the Land Records and License departments, including the Mail Room and Information Desk in Anne Arundel County Circuit Court. The incumbent assigns, directs, coordinates and evaluates the work of subordinate clerical staff.

Oversees day to day operations with Land Records Department, License Department, Mail Room, and Information Desk. Plans, coordinates, supervises and evaluates the work of subordinate supervisors, lead workers, clerical and support staff. Trains, schedules, counsels, disciplines and evaluates subordinate staff. Serves as the department expert on procedural questions, providing interpretation and guidance to employees, other agencies, and the public particularly on difficult or unusual situations. Assign and distribute work to employees providing instruction when necessary. Assist staff with questions, problems and research. Hold departmental staff meetings outlining office policy, new procedures and promoting communication among the staff. Maintain time and attendance records and sign time sheets.  Coordination of multifunctional department with the manager. Member of interview panel for hiring of new employees. Provides feedback to HR Associate and Hiring Manager. Conduct formal annual performance reviews. Reconcile various system reports with cash register reports. Serves on committees to evaluate and recommend changes to policy, procedures, work rules, and systems.

Performs civil marriage ceremonies. Prepares and issues various business licenses, marriage applications and licenses, notary and special police commissions by calculating appropriate fees and ensuring proper taxes are paid by researching, typing proper form and collecting fees. Process electronically submitted land records instruments and business licenses. Image and index land record instruments and miscellaneous liens by using a scanner, keyboard and proofreading indexed entries.  Calculate fees and taxes using schedule of fees and making arithmetic computations. Assists the public and attorneys by providing information about land records/license and the procedures of the Clerk?s office by telephone and at the counter. Process tax liens submitted by attorneys and Governmental agencies using File and Serve Cross reference File and Serve liens into Odyssey. Inform attorneys and agencies of any deficiencies.

Minimum Qualifications:

Education:     High school diploma (or GED equivalent).

Experience:  Five (5) years of work experience in court operations in a trial or appellate court in the United States, or in the fields of criminal justice, parole and probation, or legal or financial services, to include three (3) years of the aforementioned court experience.

The required experience also must include two (2) years of supervisory experience (or a combination of one (1) year of supervisory experience, plus one (1) year of lead experience specifically within court operations).

Note:

A Bachelor?s degree may be substituted for two (2) years of the non-court work experience.

A Paralegal/Associate Degree or 60 college credits may be substituted for two (2) years of the required non-court work experience.

A Paralegal Certificate may be substituted for one (1) year of non-court work experience.

Knowledge of:

General office practices, procedures, and equipment. 

Maryland court forms, practices, procedures, protocols, systems, and equipment required to support the specialized work of the assigned unit. 

Customer service etiquette. 

Job related terminology, codes, comments, notations, orders, policies, procedures, rules, regulations, and laws. 

Maryland Judiciary Human Resources policies and procedures.

Skill in:

Customer service and handling problems tactfully and patiently.

Analyzing records, reports, and other business documents and noting details and facts pertinent to the assignment.

Usage of standard office equipment, computer equipment, and computer applications.

Accuracy and attention to detail.

Oral and written communication.

Applying job-related terminology, codes, policies, procedures, rules, regulations, and laws.

Guiding employees in demanding situations.

Analyzing information, problems, situations, practices, and procedures.

Managing priorities to meet critical deadlines while multitasking.

Problem solving, prioritizing, scheduling, and decision making.

Ability to:

Plan, coordinate, supervise, and evaluate work of staff.

Multitask, adjust to situations quickly, set priorities, and handle pressure in a fast-paced environment.

Understand and carry out complex oral and written instructions.

Recommend modifications to improve procedures and practices.

Read and apply laws, procedures, and regulations.

Provide assistance, guidance, and direction to others in a polite and efficient manner.

Apply job-related terminology, policies, procedures, regulations, and laws to define problems, collect and record data, establish facts, appropriately complete forms, and provide information to customers.

Develop, revise, establish, or implement office procedures and practices.

Resolve unusual and/or complex situations in accordance with established procedures or assist staff in resolving cases requiring deviation from standard procedures.

Establish and maintain effective working relationships with subordinate employees, fellow supervisors, superiors, and/or the general public.

Communicate clearly, tactfully, and effectively with judges, the public, police agencies, attorneys, and other court officials and personnel, both orally and in writing.

Use standard office and business equipment and products including, but not limited to, personal computers, word processing programs, spreadsheets, database software, copier, microfilm machine, cash register, scanner, fax machine, etc.

Identify and adapt rapidly to departmental needs and to reallocate staff and resources to meet work requirements.

Physical Requirements:

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Equipment, Machinery and Tools:

Personal computer ? all software applications. Calculator ? computations and calculations. Send Pro Analytics mail management system. Pitney Bowes postage meter - affix postage to outgoing mail. Copier/Fax ? make various copies and transmit correspondence. Multi-line telephone ? communication. Motor vehicle ? transportation to meetings on behalf of Clerk?s Office. Scanner ? convert paper to electronic media. Cash Register System ? supervisor functions and daily reports

Software and Computer Skills: FileMaker Pro:  relational database management of Marriage Licenses, Certified Copies of Marriages and Notary Public Certifications. MS Word, Excel. Non-Case Revenue System (NCRS).  E-License ? business license issuance system and database. MiM ? Marriage in Maryland ? marriage license issuance system and database. MDEC ? Odyssey Suite including File and Serve ? various functions. Optix/Elroi ? retrieval, scanning, indexing and verify instruments. Outlook Sharepoint. Anne Arundel County Munis System ? county taxes and personal property taxes. A95A and M37A ? State License Bureau Database. ADC ? Annapolis Data Center for State Department of Assessment and Taxation. Send Pro Analytics mail management system ? mail management system. Pitney Bowes postage meter ? affix postage to outgoing mail. Maryland Judiciary Case Search ? information. It isPapervision ? scanning, indexing/verifying miscellaneous instruments. MDlandrec.net - information retrieval. Simplifile ? eRecording ? electronic recording of instruments.   jPortal ? JIS ? Odyssey portal for miscellaneous liens. MD Secretary of State Notary Application Portal ? administering Oaths and issuing notary commissions

Selection Process:

Your application package will be used to determine your eligibility, qualifications, and ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration. It is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates, and hours of work. If you have held more than one (1) position at the same employer, you must list each position that you held, the length of time that you held each position, and the corresponding duties. Description of duties that state, "see resume" will negatively impact consideration for this position. Applicants will not be contacted for additional information. Only applicants considered for this position will be contacted.

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incomplete applications will not be accepted. Resumes will not be accepted in lieu of a completed application.

For further information please contact Talent Acquisition at aocta@mdcourts.gov.

The Maryland Judiciary is an equal-opportunity employer committed to fostering a workplace culture of diversity, equity, inclusion, and belonging. We do not discriminate on the basis of race, color, religion, age, sex, pregnancy, marital status, national origin, military or veteran status, physical or mental disability, familial status, genetic information, gender identity or expression, sexual orientation, or any other characteristic protected by State or federal law. Applicants who need an ADA Accommodation during the application and/or interview process should send their request via email to ADA@mdcourts.gov or call 410-260-1732. The Maryland Judiciary is a drug-free workplace. Applicants must be United States citizens or eligible to work in the United States. 

Please find the Maryland Judiciary's equal employment opportunity policy here: Policy Prohibiting Discrimination, Harassment, and Retaliation.