Business Systems Analyst - IntegrationsMaryland State Judiciary

The Maryland Judiciary offers a generous benefit package including medical, dental, vision, life insurance, paid time off, paid holidays, tuition assistance, continuing education programs, employee assistance programs, and State Retirement and Pension plans. Telework, up to 2 days per week, may also be available. Telework eligibility is based on job functions and the approval of the Administrative Head.

Maryland Judiciary Benefits (mdcourts.gov) 

About the Maryland Court System | Maryland Courts (mdcourts.gov)

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Essential Job Functions:  

The Integrations Business Analyst will gather and document the application and system requirements for several projects under development, develop test plans and scripts, perform systems and integration testing, coordinate user acceptance testing, and provide application support including problem tracking and resolution. 

Requirements and Process Identification and Documentation:

Document existing systems and/or business processes.

Interview end-users to determine functional requirements for new development and enhancement projects.

Conduct Joint Application Design (JAD) sessions and coordinate business unit review and approval of project functional requirements and test plans.

Analysis of complex problems and enhancements. Develop and coordinate solutions to meet the needs of stakeholders.

Independently collaborate with vendor to implement software requirements identifying dependencies and risk in configuration solution. 

Assist JIS project managers, as needed, with the coordination of requirements gathering and test planning activities.

Provide input to and support for the development of Project Definition documents used to establish initial project scope, cost and resource estimates, impact on existing activities, and estimated return on investment.

Perform data analysis in support of projects and develop database inquiries as needed.

Testing Management 

Work with Judiciary personnel and team leader as needed to develop test plans and coordinate testing efforts.

Work with technical leads and developers to map technical requirements to test scripts, Requirements Traceability Matrix.

Execute functional and integration testing.

Manage and document solution validation and user acceptance.

Production Support: 

Provide support to attorney/court/agency related applications. Provide on-call support as required. 

Daily management and resolution of Service Now (incident) tickets for supported applications. 

Identification, escalation, notification and monitoring of production issues and risks. Interface directly and report application issues to JIS Development (BUS) Team and JIS.

Project and Delivery Management:

Coordinate use of business analysis, project requirements, test planning and tracking, and problem reporting and tracking tools throughout projects within JIS.

Responsible for identifying misalignment issues and coordinating the definition of required system and/or process changes. 

Assists manager with meetings and communication with stakeholders.

Provide reporting both verbally and in writing (narrative and graphical) to groups of varying knowledge levels and at varying degrees of specificity.

Assist in the development and refinement of systems development methodology processes and artifacts as needed.

Assist in the tracking and reporting of project status as required in support of project and Project Management Office efforts.

Training:

This position will assist with initial training upon delivery of a solution.

Assist/conduct virtual and in-person training sessions for new functionality being delivered.

Develop and maintain end-user documentation.

Assist with organizing/scheduling training and presentations for end users.

Provide training-related customer support.

Minimum Qualifications:

Education:     Bachelor?s Degree from an accredited college or university.

Experience:   Five (5) years of experience related to business systems automation, project management, capturing business requirements, data quality analysis, system software development, system configuration, system implementation, or system testing management.

Note: Additional related work experience as defined above may be substituted on a year for year basis for up to (4) years of the required education.

Knowledge of:

Systems development life cycle principles and methodologies.

Court Business Processes and Functions.

Databases - logical, relational.

Software testing techniques.

Microsoft Office Tools.

Skill in: 

Capturing business requirements and effectively translating into functional and technical requirements to be used in solution development.

Mentoring, problem solving and analyzing.

Developing wireframes.

Using requirements capture and tracking software.

Using XML and SOAP protocol software.

Using JSON and RESTful web services.

Ability to:

Capture and document user and functional requirements.

Effectively communicate and document.

Interpret and turn customer business needs into application requirements.

Interact professionally and work effectively with a diverse group including executives, IT personnel, consultants and subject matter experts.

Interpret Maryland Code and Statutes.

Communicate effectively, orally and in writing, and establish and maintain effective working relationships with peers, users, software vendors and consultants.

Work independently and in a team environment, prioritize tasks and assignments, establish and meet deadlines.

Support users of internally developed systems, e.g., AIS, Ebar, Case Search & Record Portal.

Facilitate project-based meetings and serve as the liaison between the development teams and application stakeholders.

Develop test scripts, conduct initial testing and validation of the solution.

Coordinate and oversee user acceptance testing and ensure test results are properly captured and documented.

Physical Requirements:

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Equipment, Machinery and Tools:

Personal Computer. Laptop. Telephone. Printers. Copiers

Software and Computer Skills:

ServiceNow. Microsoft Office Suite products, i.e., Word, Excel, Visio, Outlook, Teams, SharePoint. Adobe. ShareFile

Selection Process:

Your application package will be used to determine your eligibility, qualifications, and ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration. It is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates, and hours of work. If you have held more than one (1) position at the same employer, you must list each position that you held, the length of time that you held each position, and the corresponding duties. Description of duties that state, "see resume" will negatively impact consideration for this position. Applicants will not be contacted for additional information. Only applicants considered for this position will be contacted.

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incomplete applications will not be accepted. Resumes will not be accepted in lieu of a completed application.

For further information please contact Talent Acquisition at aocta@mdcourts.gov.

The Maryland Judiciary is an equal-opportunity employer committed to fostering a workplace culture of diversity, equity, inclusion, and belonging. We do not discriminate on the basis of race, color, religion, age, sex, pregnancy, marital status, national origin, military or veteran status, physical or mental disability, familial status, genetic information, gender identity or expression, sexual orientation, or any other characteristic protected by State or federal law. Applicants who need an ADA Accommodation during the application and/or interview process should send their request via email to ADA@mdcourts.gov or call 410-260-1732. The Maryland Judiciary is a drug-free workplace. Applicants must be United States citizens or eligible to work in the United States. 

Please find the Maryland Judiciary's equal employment opportunity policy here: Policy Prohibiting Discrimination, Harassment, and Retaliation.