Unit Supervisor Court Operations LicensingMaryland State Judiciary

The Maryland Judiciary offers a generous benefit package including medical, dental, vision, life insurance, paid time off, paid holidays, tuition assistance, continuing education programs, employee assistance programs, and State Retirement and Pension plans. Telework, up to 2 days per week, may also be available. Telework eligibility is based on job functions and the approval of the Administrative Head.

Maryland Judiciary Benefits (mdcourts.gov) 

About the Maryland Court System | Maryland Courts (mdcourts.gov)

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Essential Job Functions:  

This position is responsible for providing oversight and support to staff assigned to the License department, Information Desk, and Mail Room. Directs, coordinates, and evaluates the work of subordinate staff and performs complex clerical functions. Plans, coordinates, supervises, and evaluates the work of subordinate clerical and support staff.

Assigns and distributes work to each employee daily, providing instruction when necessary. 

Assists supervisor with departmental staff meetings outlining office policy, new procedures and promoting communication among the staff. Participates in interview panel for hiring new employees. Provides feedback to HR Associate and Hiring Manager.

Maintains time and attendance records and approves timesheets. Schedules, counsels, disciplines and evaluates subordinate staff. Trains staff on department procedures and practices, automated systems, filing, and office equipment.

Recommends modifications to procedures and systems to improve processing time, accuracy, and efficiency. Provides summary data to supervisor for inclusion in management reports.

Reconciles various system reports with cash register reports in the absence of the supervisor. Performs supervisory functions on cash register system.   

Serves on the task forces to evaluate and recommend changes to policy, procedures, work rules and systems.

Performs civil marriage ceremonies. Prepares and issues various business licenses, marriage applications and licenses, notary and special police commissions by calculating appropriate fees, ensuring proper taxes are paid by researching, typing proper form and collecting fees. 

Calculates fees and taxes using schedule of fees and making arithmetic computations. 

Assists the public and attorneys by providing information about license and the procedures of the Clerk?s office by telephone and at the counter.  Provides support to Land Records department as needed.

Processes electronic pleadings submitted by attorneys and self-represented litigants using File & Serve. Cross references File & Serve pleadings into Odyssey.

Informs litigants and attorneys of any deficiencies. Converts criminal and civil cases from paper format to electronic format using Odyssey Navigator.

Prepares criminal and civil cases for hearing using Odyssey Navigator and File & Serve. Processes civil cases for abandoned property evaluation. Performs related work as required.

Minimum Qualifications:

Education:     High school diploma (or GED equivalent).

Experience:   Three (3) years of work experience in court operations in a trial or appellate court in the United States, or in the fields of criminal justice, parole and probation, or legal or financial services, to include two (2) years of the aforementioned court experience.

Note:

A Bachelor?s degree may be substituted for two (2) years of the required work experience.

A Paralegal/Associate degree or 60 college credits may be substituted for two (2) years of non-court work experience.

A Paralegal Certificate may be substituted for one (1) year of non-court work experience.

Knowledge of:

General office practices, procedures, and equipment. 

Maryland court forms, practices, procedures, protocols, systems, and equipment required to support the specialized work of the assigned unit. 

Customer service etiquette. 

Job related terminology, codes, comments, notations, orders, policies, procedures, rules, regulations, and laws.

Skill in:

Basic English and math, to include, but not be limited to, grammar, spelling, punctuation, addition, subtraction, multiplication, and division. 

Customer service and handling problems tactfully and patiently. 

Analyzing records, reports, and other business documents and noting details and facts pertinent to the assignment. 

Usage of standard office equipment, computer equipment, and computer applications. 

Communicating information effectively, both orally and in writing. 

Accuracy and attention to detail.

Ability to:

Assign, organize, coordinate, and evaluate the work of staff.

Multitask, adjust to situations quickly, set priorities, and handle pressure in a fast-paced environment.

Understand and carry out complex oral and written instructions.

Provide assistance, guidance, and direction to others in a polite and efficient manner.

Resolve unusual and/or complex situations in accordance with established procedures or assist staff in resolving cases requiring deviation from standard procedures.

Establish and maintain effective working relationships with subordinate employees, fellow supervisors, superiors, and/or the general public.

Communicate clearly, tactfully and effectively with judges, the public, police agencies, attorneys, and other court officials and personnel, both orally and in writing.

Use standard office and business equipment and products including, but not limited to, personal computers, word processing programs, spreadsheets, database software, copier, microfilm machine, cash register, scanner, fax machine, etc.

Recommend modifications to improve procedures and practices.

Tactfully and impartially interact with attorneys, judges, other agencies and the public often under stressful circumstances.

Reference and if necessary, cite the MD Annotated Code, MD Rules and Attorney Generals Opinions.

Write routine reports, memos and correspondence.

Calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.

Read and interpret documents and procedure manuals.

Set priorities and simultaneously process multiple duties and responsibilities.

Physical Requirements:

Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

Equipment, Machinery and Tools:

Personal computer. Calculator. Copier/Fax. Multi-line telephone. Motor vehicle. Pitney Bowes postage meter. Send Suite Live mail management system. Cash Register System ? supervisor functions and daily reports. Scanner 

Software and Computer Skills:

FileMaker Pro:  relational database management of Marriage Licenses, Certified Copies of Marriages and Notary Public Certifications.

MS Word. MS Excel 

Revenue Collection System (RCS) ? reports. E-License ? business license issuance system and database

MDEC ? Odyssey Suite ? including File and Serve ? various functions

Outlook ? email and calendar system

Anne Arundel County Munis System ? county taxes and personal property taxes

A95A and M37A ? State License Bureau Database

ADC ? Annapolis Data Center for State Department of Assessment and Taxation

SSL ? Send Suite Live mail management system

Maryland Judiciary Case Search - information retrieval

Sharepoint ? calendaring

jPortal ? JIS ? Odyssey portal for miscellaneous liens

Selection Process:

Your application package will be used to determine your eligibility, qualifications, and ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration. It is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates, and hours of work. If you have held more than one (1) position at the same employer, you must list each position that you held, the length of time that you held each position, and the corresponding duties. Description of duties that state, "see resume" will negatively impact consideration for this position. Applicants will not be contacted for additional information. Only applicants considered for this position will be contacted.

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incomplete applications will not be accepted. Resumes will not be accepted in lieu of a completed application.

For further information please contact Talent Acquisition at aocta@mdcourts.gov.

The Maryland Judiciary is an equal-opportunity employer committed to fostering a workplace culture of diversity, equity, inclusion, and belonging. We do not discriminate on the basis of race, color, religion, age, sex, pregnancy, marital status, national origin, military or veteran status, physical or mental disability, familial status, genetic information, gender identity or expression, sexual orientation, or any other characteristic protected by State or federal law. Applicants who need an ADA Accommodation during the application and/or interview process should send their request via email to ADA@mdcourts.gov or call 410-260-1732. The Maryland Judiciary is a drug-free workplace. Applicants must be United States citizens or eligible to work in the United States. 

Please find the Maryland Judiciary's equal employment opportunity policy here: Policy Prohibiting Discrimination, Harassment, and Retaliation.