Patient CoordinatorGuidehouse

What You Will Do:
We are looking for a Patient Coordinator to support NIH research activities by coordinating research participant recruitment, scheduling, travel, lodging, admissions, medical records, and communications with patients, caregivers, clinical staff, and other stakeholders. This is a full-time, on-site opportunity in Bethesda, MD.

• Coordinate research participant recruitment, scheduling, travel, lodging, and admission.

• Coordinate screening appointments, procedures, and imaging studies.

• Distribute recruitment/communication materials.

• Serve as liaison among patients, families/caregivers, clinical staff, and other stakeholders.

• Respond to and triage patient questions and issues.

• Maintain patient relationships and communications.

• Collect, scan, upload, and maintain medical documentation.

• Maintain patient files and medical records.

• Create tracking/scheduling reports and spreadsheets.

• Coordinate new patient referrals and obtain outside medical records.

• Support trainee credentialing documentation.

• Monitor scheduling workflow and resolve conflicts.

• Support quality improvement and SOP maintenance.

• Develop training materials and train/mentor Patient Coordinators.

• Coordinate patient travel, lodging, meal reimbursement, and transportation.
• Maintain appointment calendars and send appointment/travel information and reminders.

What You Will Need:

• Bachelors degree OR Associates plus TWO (2) years of experience is equivalent to a bachelors degree.
• Minimum of FOUR (4) years of experience in patient coordination, patient services, or healthcare administrative support within a clinical, hospital, or research setting.
• Knowledge of clinical protocols and medical terminology.
• Proficiency in efficiently drafting correspondence and preparing reports from raw data.

• Skills in designing, establishing, and maintaining electronic and paper filing systems.

• Background in scheduling patient appointments and/or coordinating travel arrangements.
• Prior work maintaining patient records related to patient care arrangements.
• Must be able to obtain and maintain a Federal or DoD Public Trust. Candidates must receive approved adjudication of their Public Trust prior to onboarding with Guidehouse. Candidates with an active Public Trust or existing suitability are preferred.

What Would Be Nice To Have:

• Previous experience working with NIH preferred.
• Ability to communicate clearly and concisely, both verbally and in writing.
• Strong organizational skills and the ability to manage competing priorities effectively.

• Resourcefulness and strong problem-solving skills.

• Strong interpersonal skills and the ability to work effectively in a team environment.