Unit Supervisor Court Op Criminal DepartmentMaryland State Judiciary

The Maryland Judiciary offers a generous benefit package including medical, dental, vision, life insurance, paid time off, paid holidays, tuition assistance, continuing education programs, employee assistance programs, and State Retirement and Pension plans. Telework, up to 2 days per week, may also be available. Telework eligibility is based on job functions and the approval of the Administrative Head.

Maryland Judiciary Benefits (mdcourts.gov) 

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Essential Job Functions:  

The Unit Supervisor performs supervisory work providing oversight for a staff of clerical employees for Queen Anne?s County Circuit Court.  The incumbent functions as a first-line supervisor responsible for the supervision of employees assigned to the Criminal Department. Directs, coordinates, and evaluates the work of subordinate clerical staff and performs complex clerical functions. Employees in this classification receive general supervision from a higher-level supervisor, manager, Administrative Official, or designee. Demonstrates understanding of Judiciary Clerk (Criminal Department) functions and duties and demonstrated ability to complete those functions and duties.  Serves as a subject matter expert for criminal case type.

Essential Duties and Responsibilities:

Plans, coordinates, supervises, and evaluates the work of subordinate clerical and

support staff. Hires, schedules, counsels, disciplines, and evaluates subordinate staff.

Trains staff on court procedures and practices, automated systems, filing, and office

equipment.

Supervises and performs a variety of clerical functions, such as: 

Processes and maintains case files by reviewing pleadings and typing docket information.

Enters new cases and updates existing case information into the court?s data systems. 

Reviews and processes legal documents such as bench warrants, bond forfeitures, subpoenas, summonses, appeals, continuances, commitments, court dockets, expungements, and jury trial prayers.

Types court notices, transmittals, and orders in accordance with established court procedures. 

Receives, enters, and accounts for all monies received by the court for fines, court costs and other fees, utilizing a computerized cash register. 

Performs a variety of clerical work which may include all types of criminal cases.

Processes new cases and sends them out for service for legal process via the Sheriff?s Office, private process, or certified mail.

Provides information to the public in person and via the telephone.

Recommend modifications to procedures and systems to improve processing time, accuracy, and efficiency.

Serves as the Criminal Department subject matter expert on procedural questions

providing interpretation and guidance to employees, attorneys and the public particularly on

difficult or unusual documents. Instructs and guides employees on processes and

procedures, develop department procedures and assesses the competency level of each

clerk to ensure quality and accuracy. Maintains document filing systems. Retrieves

information and prepares a variety of management reports for the Clerk and Chief Deputy

Clerk.

Follows procedures to resolve heightened customer concerns unless requiring escalation to

a higher-level supervisor or manager.

Minimum Qualifications:

Education:

High School diploma (or GED equivalent).

Experience:

Four (4) years of work experience, preferably in court operations, or in the fields of land records,

criminal justice, parole and probation, legal or financial services, to include two (2) years in a trial or appellate

court of the United States

Note:

A bachelor's degree may substitute the required work experience.

A Paralegal/associate's degree or 60 college credits may substitute the required work experience.

A Paralegal Certificate may substitute the required work experience.

Knowledge, Skills, and Abilities:

Knowledge of:

Job related terminology, codes, comments, notations, orders, policies, procedures, rules, regulations, and laws.

Personal Computers and software to include, but not limited to, Microsoft Office Suite.

Court forms, practices, procedures, protocols, systems, and equipment required to support the specialized work of the assigned unit(s).

Basic English and arithmetic to include, but not limited to, spelling, punctuation, addition, subtraction, multiplication, and division.

Skill in:

Applying job-related terminology, codes, policies, procedures, rules, regulations, and laws.

Customer service and handling problems tactfully and patiently. Communicating information effectively.

Analyzing submissions, court documents and legal documents, noting details and facts pertinent to this assignment.

Customer service and handling problems tactfully and patiently.

Analyzing records, reports, and other business documents and noting details and facts pertinent to this assignment.

Usage of standard office equipment, computer equipment, and computer applications.

Communicating information effectively.

Accuracy and attention to detail.

Ability to:

Assign, organize, coordinate, and evaluate the work of staff.

Transfer knowledge to subordinate employees through leadership and training.

Review written procedures and implement those procedures to tasks. 

Train employees on procedures and evaluate the employees? competency in following procedures. 

Multitask, adjust to situations quickly, set priorities, and handle pressure in a fast-paced environment.

Understand and carry out complex verbal and written instructions.

Provide assistance, guidance, and direction to others in a polite and efficient manner.

Physical Requirements:

Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

Equipment, Machinery and Tools:

Personal computer, scanner, copier, fax machine, multi-line telephone, cash register and postage meter.  All used daily to perform duties 

Software and Computer Skills:

MDEC including Enterprise Justice and File and Serve

Connect

DV Office

J-Portal

PaperVision

Microsoft Office with a focus on Word, Excel & Teams

Web based applications such as VineLink and redaction tool 

Selection Process:

Your application package will be used to determine your eligibility, qualifications, and ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration. It is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates, and hours of work. If you have held more than one (1) position at the same employer, you must list each position that you held, the length of time that you held each position, and the corresponding duties. Description of duties that state, "see resume" will negatively impact consideration for this position. Applicants will not be contacted for additional information. Only applicants considered for this position will be contacted.

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incomplete applications will not be accepted. Resumes will not be accepted in lieu of a completed application.

For further information please contact Talent Acquisition at aocta@mdcourts.gov.

The Maryland Judiciary is an equal-opportunity employer committed to fostering a workplace culture of diversity, equity, inclusion, and belonging. We do not discriminate on the basis of race, color, religion, age, sex, pregnancy, marital status, national origin, military or veteran status, physical or mental disability, familial status, genetic information, gender identity or expression, sexual orientation, or any other characteristic protected by State or federal law. Applicants who need an ADA Accommodation during the application and/or interview process should send their request via email to ADA@mdcourts.gov or call 410-260-1732. The Maryland Judiciary is a drug-free workplace. Applicants must be United States citizens or eligible to work in the United States. 

Please find the Maryland Judiciary's equal employment opportunity policy here: Policy Prohibiting Discrimination, Harassment, and Retaliation.