Project Manager - OperationsRobert Half

Description We are looking for an experienced Project Manager - Operations to support a patient-focused healthcare technology organization in Nottingham, Maryland. This Contract position will lead operational coordination efforts that improve service delivery, strengthen the patient experience, and align cross-functional teams around efficient execution. The ideal candidate brings a strong background in healthcare operations, patient support workflows, and performance-driven process improvement within a fast-paced environment.

Responsibilities:

Direct day-to-day operational activities for a patient support and coordination function, ensuring timely, consistent service across the care journey.

Guide and develop team performance by setting expectations, monitoring outcomes, and promoting a high standard of service for patients and partners.

Design and refine workflows that improve intake, referral handling, onboarding, and follow-through for patients receiving therapy-related support.

Partner with clinical, reimbursement, sales, technical support, and operations teams to resolve issues and maintain smooth communication across departments.

Track service metrics and operational indicators to identify trends, remove bottlenecks, and improve overall efficiency and patient satisfaction.

Oversee escalation management by addressing complex service concerns and driving timely resolution for patients, caregivers, and providers.

Support insurance verification, reimbursement coordination, and related operational activities that affect patient access to services and equipment.

Lead continuous improvement initiatives, including operational changes or transition-related efforts when needed, to strengthen service quality and scalability. Requirements 5+ years of experience in operations leadership, project management, or service delivery within a healthcare-related environment.

Demonstrated success managing patient access, care coordination, case management, or customer support workflows.

Experience leading teams in a call center, patient service center, or similar high-volume support setting.

Working knowledge of insurance processes, authorization pathways, or reimbursement coordination.

Strong ability to analyze operational performance and use data to improve service outcomes.

Effective collaboration skills with the ability to work across clinical, commercial, and support functions.

Excellent communication, organization, and problem-solving skills in a fast-moving environment.

Robert Half is the worlds first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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