PENN Play Ambassador (PT)PENN Entertainment

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greets guests actively engaged in gaming and assists team members in player identification.
• Maintains knowledge of casino marketing and player development promotions and encourages guest participation.
• Maintains knowledge of credit procedures and encourages the use of credit when appropriate.
• Encourages guest visitation through written correspondence and telemarketing.
• Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Attends and aids in the coordination of special events.
• Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow team members.
• Assist with updating and creating new guest accounts, reprinting cards, and activating guest offers through new member activation or soft signups.
• Responsible for educating patrons on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.
• Supporting omnichannel app activations, casino promotions and events.
• Assists and supports the Marketing Department with generating App activations, iGaming and social gaming, casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.
• Responsible for maintaining up-to-date information for all digital initiatives, promotions and app features, benefits, and details of casino events to ensure guests will receive accurate and prompt information when requested.
• Answer’s phone calls and proactively assists customers (internal and external) with their concerns.
• Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.
  
• Light clerical work to include but not limited to; envelope stuffing, filing, faxing, and copying.
  
• Assists guests by directing them to appropriate areas and contact department for guest needs.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Perform other job-related duties as requested.